I have not been bored since I learned to read. I would read anything and everything; and what with the public libraries and my family’s collection, I didn’t often run out of material. Unless there was a planning failure. If I forgot to stick a book in my pocket. Did you know other houses don’t […]
If not careful, the brogrammers responsible for the attention deficit economy and big data collection will find their work has gone the way of interactive television. People use tools because they are — wait for it — useful. You’re not the customer; you’re the product. A web browser keeps, or kept, a history of where the […]
There’s too much wrong with the FCC — in all its various political, technical, and regulatory aspects — to get into arguments on the line. However, I’d like to point out one small piece of anecdata from Number Two Daughter’s iPhone 6. From the customer’s perspective, Internet access providers are common carriers. Number Two Daughter […]
Netflix noticed something strange and unexpected among users of their video streaming service: they would watch all of the available episodes of a series before starting a new show, and they would watch for hours on end. They called this consumption pattern binge-watching. What explained this novel behavior? What did it mean, not only for […]
Interactive Television has always failed, and will always fail. A lesson from the early days of telephony is significant. Early on it was thought that telephony would provide a subscriber with a way to listen to opera in the convenience of his own living room. And while that was sold for a while, it turns […]
We’re cancelling DirecTV service. It’s been about a year since purchasing the HDTV and the associated DirecTV package. Meanwhile, our viewing of “normal” television fare has been steadily declining. We hardly ever watch anything live: we have other things to do with our time. And more often than not, the children are selecting shows from […]
Our DirecTiVo was dying. Every now and again, frequently at times, it stopped, hung. Maybe it waiting on a bad block on disk. Maybe it was just the heat. But the only option offered by DirecTV was a replacement with their dreaded DVR. My first impression was positive. The guide responded quickly. The on-screen display […]
For one of her classes last year, D. wrote a paper which analyzes an effect of the self-absorption of the media, in response to one of the unfounded assertions in the class’s text, that the rise of the Internet and “thousands” of cable channels had fragmented society. She asked, “Do Our Unlimited Choices Limit Our […]
A famous character once opined, Never underestimate the power of human stupidity. The executives at ABC are determined to prove that axiom by launching a video-on-demand product that does not include the ability to skip the commercials. But those of us who think that we, the viewers, are ABC’s customers are sadly mistaken. We are […]
What does it take to get a real person on the phone these days? I don’t want to talk to the computer. I’m not talking to the computer. I did not buy from a computer, and if you don’t stop sending my calls to the computer, I’ll cancel my DirecTV service and go back to […]
CED Magazine reports that Cablevision has signed a deal to market TiVo equipment to DISH and DirecTV customers. Someone’s been reading my journal. “For many satellite customers in our service area, there is significant value in the TiVo product and brand,” said Patricia Gottesman, Cablevision’s executive vice president of product management and marketing, in a […]
DirecTV is effectively removing the impediment to my changing video providers. “We’ll support our existing TiVo customers,” a spokesman for DirecTV, the largest U.S. satellite TV operator said. “But our core initiatives and new customer acquisition will focus on our new DVR.” I mentioned this before, but I’m a TiVo customer now, even though a […]
Because HBO has nothing we want to watch while we wait for The Sopranos, because we’re not that desperate, and because DirecTV makes changing packages simplicity itself, we’ve cancelled our subscription, thereby reducing our monthly costs from $67 to $48, before taxes. I have no idea why we didn’t do this before.
Dear DirecTV, I just wanted to drop you a line to let you know that you’ve lost a customer. My loyalties are to my TiVo. I can get plain TV anywhere. Just so you know. Regards.