The Customer Perspective

There’s too much wrong with the FCC — in all its various political, technical, and regulatory aspects — to get into arguments on the line. However, I’d like to point out one small piece of anecdata from Number Two Daughter’s iPhone 6. From the customer’s perspective, Internet access providers are common carriers. Number Two Daughter […]

Please, Sir, May I Have Some More?

Netflix noticed something strange and unexpected among users of their video streaming service: they would watch all of the available episodes of a series before starting a new show, and they would watch for hours on end. They called this consumption pattern binge-watching. What explained this novel behavior? What did it mean, not only for […]

“Yahoo tacks fees onto e-mail, storage features: The company said it will begin charging for a feature that lets people check their Yahoo e-mail messages from outside services. In addition, the company will limit public access to its data storage service in hopes of persuading people to pay for it.” [c|net] Expect more of the […]

Minnesota looks into switch of Qwest DSL users The state Commerce Department is investigating whether tens of thousands of Minnesotans have been treated fairly in the switch of Qwest high-speed Internet access customers to Microsoft’s MSN online service. I would not be too surprised if something like this happens during the transfer of services from […]

FCC News Release: FCC PROPOSES $6 MILLION FINE AGAINST SBC COMMUNICATIONS, INC. In approving the license transfers, the Commission required SBC to offer the shared transport unbundled network element in the former Ameritech states on terms at least as favorable as those offered to telecommunications carriers in Texas as of August 27, 1999. In today’s […]