I don’t recall many of my college successes with great clarity, but I do recall my few failures. Two in particular stand out: both D’s on short papers because “the assignment was not addressed.”
One was for a course on art in New York City, where we were to pick a work that moved us, say why, and discuss the work. We were not limited to the visual arts — the course covered architecture as well as paintings in museums — but I apparently stretched the definition of art a bit too far, and wrote of a surprising cornfield in the front yard of a house in The Bronx.
The other was for a course on communications technologies, where we were to discuss an emerging technology and its current and potential effects on society. I wrote on how credit cards and networked point-of-sale magnetic stripe readers enabled the elimination of people from the purchase of gasoline and, by extension, the elimination of clerks in general. This was in 1991 or so, and most credit transactions still involved imprints in triplicate on carbon paper. By 2001, full-service gasoline stations were no longer an option (except where required by law), and staff had been reduced to a sole employee whose only purpose in life was to check identification for cigarette and alcohol sales. And nearly all retail stores were experimenting with self-checkout lanes. Not sure how this didn’t satisfy the assignment.
I wonder if I were able to revisit those pieces today I would agree with the professors. Because I’d like to point out that I was right.
Nestled among the advertisements for upscale apartments (Enjoy Four Seasons Fort Lauderdale! Only $4,300,000!) in this week’s edition of The New York Times Magazine is a thoughtful piece by Kyle Chayka not entirely about Roam, a company offering a selection of live-work spaces for the discerning digital nomad: “The World is Your Office.” And this one time I’ll recommend reading the comments, and Mr. Chayka’s thread on the topic over at Twitter. Those certainly are pretty boarding houses and expatriate hotels that Roam offers.
The picture accompanying the essay shows a couple casually lounging outside: a young girl typing on her laptop, beer close to hand; a young man taking a call in his hammock, shielding his eyes from the sun. I’ve explored the limits of placeless work for several years now, since before this always connected century of ubiquitous computing, and one of the as-yet-unsolved technical limitations has been the glare of sunlight. Laptops don’t do well out-of-doors.
You have perhaps noticed this phenomenon while using your phone while driving: your focus shrinks to the size of the screen and the world disappears. My workday is constrained by a 17″ laptop screen, which is a desk just large enough to offer the promise of holding more than one document at a time, but without actually providing room enough. I didn’t quite understand the clamor for larger virtual desktops, but now I desire some way of expanding my peripheral vision, of setting things to the side while I focus on the thing in front of me. Instead, I have a series of distracting context switches, where chatty interruptions eclipse the memory of what I was doing. The world vanishes in a chain of consequences, and I forget to eat lunch. What does it matter then if I’m in Bali or Tokyo or Miami? The work eventually finishes, yes? And then you can go to the beach?
The prospect of working anywhere and anytime is simultaneously appealing and revolting. Appealing to the worker because it cuts away the dreaded commute; appealing to the employer because the pool of labor expands globally: offshoring here we come! Revolting because it never ends. If you can work anywhere, why not everywhere? If anytime, why not all the time? I’ve experienced a bit of this on the train, in the tub, on the toilet, in line for Space Mountain. Some companies adjust the nature of the work to this flexibility. Others try to force some kind of official rigor: work only from the alternate location; work a minimum of 45 hours a week; work between 08:00 and 18:00; do not take company equipment out of the country; do not work from personal equipment; respond to a call within 15 minutes. This is the overseer’s mindset: control the lazy, shiftless, good-for-nothin’ labor. Disrespect is paid in kind.
I’ve fancied the nomadic lifestyle since reading A Walk Across America and Stand on Zanzibar, if not The Rolling Stones. Location-independent work is one reason why I’m in this field, and haven’t seen an office in years. While tinkers and gypsies have gotten short shrift among settled folks, I seem to have developed a romantic image of their life, and a temporary wanderlust does set in now and again. I want a sailboat or an Airstream; I want to ride Amtrak across the country. It competes with a yearning to know a place deeply enough that it is Home. But I suspect I’m more hobbit than wanderer. Perhaps after the children have grown and flown.
Nevertheless, this idea of working while traveling seems to defeat the purpose: Why work from Bali if you’re never there, if you travel the world but never leave the airport? Mr. Chayka recognizes this dilemma in his concluding paragraphs.
You can go anywhere, as long as you never stop working.
I’ve been reading stories from the November/December 2017 issue of Asimov’s Science Fiction magazine that I picked up at Barnes & Noble before Christmas. They seem so immediate. The first I read, “I Met a Traveler in an Antique Land,” by Connie Willis, was a pleasant tale of a new media guru encountering an archive of vanished books. It brought to mind the contrary impulse, regarding the second book of Aristole’s Poetics, in Umberto Eco’s The Name of the Rose. The second, “The Discrete Charm of the Turing Machine,” by Greg Egan, about replacement of people by computers, was more difficult. Because everyone’s only purpose is a job. Not work to do something, not to create anything, not to solve curious puzzles, but a job to be employed by at the will of a mysterious Other, doing things that perhaps shouldn’t be done, occupation for idle hands, without meaning, only for money. Because without money we can’t buy; we can’t live.
Looking at my résumé, I feel like I have to justify the decisions I’ve made. It’s not the curriculum vitae I thought I’d have. At each step along the way, each fork in the road I took made sense. Looking back, there’s some regret — and envy. Regret that I didn’t see opportunities, not of my decisions. Envy of those with different luck, who happened to be in the right place at the right time. And envy of my children, who have a long road still ahead of them, full of possibility.
I, on the other hand, often feel hedged about by my past, such that I’m lost, and almost paralyzed by expectations.
Which way do I go?
Nel mezzo del cammin di nostra vita
mi ritrovai per una selva oscura
ché la diritta via era smarrita.
MIDWAY upon the journey of our life
I found myself within a forest dark,
For the straightforward pathway had been lost.
Fortune magazine reported on a study which found that happier employees are more productive, which seems obvious. The question then is, how can employees be happier? The Whitehall study would suggest that more control over one’s environment would suffice, but that would never do. No one would fill in their timesheets. From what I’ve gathered from attempts by human resources to address morale issues, there’s an assumed correlation of employee happiness with engagement.
Then along come these two articles which argue that the secret to happiness at work isn’t employee engagement, but disengagement: care less. Yeah, that makes sense.
And for once I’m not being sarcastic.
They claim, in brief, that one’s work is not the Meaning of Life and recommend not feeling guilty about not meeting unspoken expectations. That’s all well and good, but if I don’t work — more specifically, if I don’t have a job — how will I have money to buy food to feed my children and to provide them with shelter? They don’t suggest not working, but rather not to let it consume you. The classic documentary Office Space explores what happens when one cares too much, and then not at all.
The trick is in finding balance. Not between work and life, because work is part of life, but between obsession and despair. Find the space for balance within life. That’s hard to do when the job is the most important thing because one does need to eat.
You can check out any time you like / but you can never leave.
— “Hotel California,” The Eagles (1977)
My former wife and I often argued over my working hours. I’ve been in IT operations, which is traditionally 24×365, since 1996, but even before that I would spend long hours at work, partly because I enjoyed it and partly because there was work to do. The arguments didn’t get anywhere, but she expressed a preference I now find understandable: she liked having the kind of job that stayed at the office. The kind of job that started at a set time, lasted a specific time, then ended. A job that demanded her attention for a limited time: 9 to 5, shift-work. She basically wanted, in the terms of the Fair Labor Standards Act (FLSA), a non-exempt position.
This is well-understood as a way of balancing demands on time, having been the way the business day had been organized since the 8-hour day was introduced. An 8-hour day is also in Benjamin Franklin’s daily schedule. It was an improvement on earlier industrial scheduling, but has side-effects: clock-watching, traffic jams, schools starting with sleepy students, daylight saving time used to “lengthen” daylight, and so forth. While it doesn’t directly address the problem of work obsession, the 8-hour day does offer an intentional break from the treadmill. If it still exists. It never has for exempt staff.
The ocean of the Internet tosses up interesting flotsam, and then it sinks below the surface again. I read some passing reference, perhaps by Niall Ferguson, to the British Empire needing a lot of clerks to do the computing, and thus schools to train them in the essentials of empire: completing and processing forms, and thus neat handwriting and arithmetic. (I’d like a citation.) We’ve since invented mechanical computers to tabulate and process the forms, and outsourced the completion of the forms themselves to the end-users.
In this otherwise excellent discussion of AT&T’s Workforce 2020 program, an employee training initiative intending to re-skill 100,000 employees in the next three years, Randall Stephenson makes a throwaway comment that, of course, the student has to learn the new skills on his own time. Because, we’ll help you help yourself, but only if you’re interested in keeping up with the changing world. (My experience of layoffs at AT&T has been that when jobs are eliminated, the people are generally given the opportunity to apply for any remaining jobs.) The coursework that Mr. Stephenson mentions is available at Udacity and Georgia Tech. It’s an exciting program. These are, for the most part, skills that didn’t exist less than a decade ago, using tools that were pooh-poohed by big companies like AT&T. But what about general purpose skills? What about the world beyond the virtual?
I spent today assisting with completing the FAFSA and TAP and PROFILE and now I’m tired and wondering what would be the harm in disregarding parental ability to pay and considering only the student’s assets, if those. Though I suppose then colleges, trade schools, and such might either lower their fees in order to attract students, turn elsewhere for funding, and go out of business. Is it really optimal for adolescents to guess what the labor market might demand in four years rather than for an employer to train an employee to do what needs being done now or in the relatively near future? It’s unreasonable to expect any student to take on debt based on the assumption of future earning potential. One, they’re not in any position to make an accurate assessment of their prospects; and, two, robots. In four years 9.5 million truckers will be looking for new work. Meanwhile there’s a shitload of clerical work that’s purely inefficiency — healthcare billing, for example — and doesn’t require a college education in order to complete, though one might consider lawyers essentially to be clerical help of a particularly specialized kind, not to mention the skilled trades. What’s wrong with apprenticeship? Besides, many adolescents are impatient: they are ready to go and do. They are done with waiting.
If college is to prepare one for a job, then why is the student paying for it instead of the employer? And if it’s not necessarily to prepare one for a job, but rather to work together to enhance our understanding of ourselves, of this world and the next, then why would we limit who can undertake that quest to those who’ve won the parental lottery? Or, to be frank, given the existential threat that robots pose to humanity, why would we limit learning at all, since increasing understanding is the only thing we will be for (maybe not even that)? Perhaps we need to ask, where else is there a community of scholars but at college?
Anyway, apply first and meet all the deadlines. You will have no idea what college will cost until three months after all the forms have been filled out.
I’m not often sick. Well, here I am: sick again. It’s not from work, exactly. My love brought something back from Santa Fe, and I provided it with a fertile environment in which to grow, helped along by scheduled weekend work that resulted in around 40 hours without sleep. The two have, naturally enough, affected my ability to perform well. So I’ve taken a sick day and found myself unable to sleep. This has not helped. On sick days I think about work.
I’m lucky in that my work is salaried and that I can take paid sick days, but it seems somewhat inefficient to do that because of exhaustion after working 16 hours on the two days which are ostensibly off-days, except the business is 24×365, I’m on salary, and this timesheet does not admit of off-days between Monday and Friday. Much better than the schedule in Germinal, one gathers.
I work from home so do not have the burden of commuting to the office. This does allow some flexibility in the schedule, assuming that all of those hours are there. But that’s not a worry for today.
My work — the employment for which I’m paid, that is — is invisible. Nothing to see here; move along. Long ago, the company asked us to let undergraduates, prospective employees who were interested in the field, shadow us for a day so they could get a sense of the job. Instead of an internship, looking over my shoulder while I type. Had they seenOffice Space? Do we really need to impress on the young how accurate Waiting for Godot is? At least Kafka has a giant cockroach.
Number Two Son is nine, about the age at which I began playing Dungeons & Dragons. He wasn’t feeling well and stayed home from school today. After waking and breakfast, he asked me to read with him, but I was working. He read to himself a bit then puttered around with math and the slack line while waiting. Then at lunch we read The Lorax.
He asked questions a lot while he was puttering. I was inattentive at first, but wasn’t getting anything done. It took me a while to remember that he was therewith me in real life, a real person; that today was special because he wasn’t normally at home during the week. Then I took the time and gave him my attention.
As we chatted at the lunch table after reading, I wondered what about my work could be interesting to him. Or, if not that, what about what I’m thinking about anything. When he asks, “what are you doing?” and I answer only, “work,” what does that say? I’m not writing video games: It’s not like he can see how moving a semi-colon changes a syntax error into a functioning for loop, or a comma changes meaning. And he’s not reading what I write, so my rants online about whatever don’t register — that may be a good thing. But how can I say he learned anything at his father’s knee if I don’t talk to him? My work is invisible; he can’t watch.
What if we tried talking to our children as if they are people and interesting, instead of waiting for them to leave home first?
Only try to do it yourself and you will learn how arduous is the writer’s task. It dims your eyes, makes your back ache, and knits your chest and belly together. It is a terrible ordeal for the whole body.[*]
I sit hunched over the keyboard or this book. That is how I sit: hunched. My head dipped toward the surface, back arched, lungs squeezed against my stomach — my body changing to fit my tools. This way I can see what I’m doing. Or I could lean far back and look through glass. There’s no in-between. Helpful eyes, these.
Outside it is grey, low clouds, fog on the hills, a thin rain. Inside, darker still. I can hear the crows. I associate this time of year with Medieval Europe for some reason. Must be the weather. I’ve enhanced the mood with candle, incense, and Anonymous Four.
The most satisfying work I’ve done has been sweeping an empty room, turning off the lights, and closing the door. Because the work was done. Had come to an end. Fin. Entropy reduced to zero.
Having small children and other creatures living with me, it rarely happens that a task is completely done. There’s one more dish to wash, another sock to put in the laundry, more crumbs on the floor, another meal to make. The work is over when I die. For small portions of life, we can pretend that each beginning has an end. We empty one house before moving to another. What if there’s not? How burdensome!
I like to imagine a revolution, the world swept clean by fire before the dawning of a new age. There’s something so easy, so glamorous about a clean slate for starting over. It eliminates all concerns about the moment of transition.
And doesn’t exist.
The other day I watched a lovely little presentation on the benefits of treating infrastructure as code, and managing it holistically, as a software project. It’s a wonderful thought, and one I’ve been an advocate of since reading “Bootstrapping an Infrastructure” around the turn of the century. It’s nice to see the attitude gaining traction some some n years since virtualization made it possible for nearly everyone. But this is an attitude shift, a change in mindset rather than a drop-in replacement for whatever software ails you. What if one, unlike a fancy new software start-up, has existing infrastructure, policies, procedures, and people? How does one adapt to a new paradigm where computing resources aren’t expensive, and the most expensive cost is history and tradition?
My father is a Presbyterian minister, and has been for fifty years. Sometimes I hear rumors that he’s retired, but it’s a working retirement. His labor is a calling. Each week is a new sermon. I remember Saturdays reading on the couch in his study while he wrote, first long-hand and then on the Smith-Corona. I didn’t read the sermons; they were performance pieces, meant to be heard, not read. The churches recorded the sermons, so those who couldn’t come on Sunday could hear the Word of the Lord. I doubt any of those recordings still exist, though perhaps they do in a basement somewhere. Once he mentioned that some preachers didn’t write their own sermons: they bought them from a catalog. Publish yours, I said. Perhaps, he demurred, but not for preaching. Each has a place and a time.
I’ve been a reader since I learned how, and an aspiring writer. It might have something to do with being surrounded by words and books — and procrastination. You know the difference between an aspiring writer and a writer? A writer writes. I’ve written, but what I’ve written has been small works of little discipline: e-mails, pithy blog posts, the occasional technical documentation. None of these match my ideal of a writer. (Nor did writing copy for the inside of a book jacket, which is probably why I only lasted a day as an editorial intern.) I should stay away from Platonic ideals.
This next month is November; that is, NaNoWriMo. I’m not inclined to write a novel, but writing something each day is a start.
For someone who works with computers, I have very little respect for them. Perhaps that’s left over from a programming class where the teacher reminded us that the computer only does what we tell it to do. It’s mindless. Or more likely it has been experience reinforcing this: the computer program is only as good as its author, and I’ve seen so many that aren’t. What this results in, however, is prejudicial treatment of the machines. I simply assume that my experiences with them will be even worse than experiences with human, so I despise voice mail jail (Press 0 for an operator.), interactive voice response systems (Hi, Siri!), time-sheets, and resume sifting by keyword. This disrespect is misplaced; it’s no fault of the computer’s own that it is incompetent and hard to deal with. It’s the fault of those humans who designed it. But they are anonymous and the computer sits there, refusing to take what I give it until I alter mybehavior to suit its inflexibility. I’m not the one wrong; it is. Why? Because I am not the computer’s accessory. It is doing a task for me. Why does it end up being the other way ’round?
Norway’s SlowTV film of the Bergen to Oslo railway is beautiful and deeply moving: nostalgic. Though I’ve never been to Norway, I’ve ridden trains. While I can count long train rides on my hands, my time commuting on MetroNorth Rail-Road, the New York City subway, and the London Underground are some of my favorite memories. I looked forward to riding the train. One year my commute passed through Penn Station. A ticket on the next train out of New York beckoned me to buy one and go.
I’ve started working with the movie in the background. The rhythmic rumble, the occasional announcements, are soothing. I tricked myself into thinking I’m working in the cafe car. Now and again I look up and out at the fjords.
One of the wonderful aspects of system administration, or DevOps as the kids call it these days, was that much of the work can be done anywhere there’s an Internet connection. This begins to pale as a wonderful aspect when anywhere is restricted to just another grey cubicle in a sea of grey cubicles, and pales to insignificance when anywhere becomes only your bedroom, and the few minutes you see other people is at the school bus stop. All of your friendships and conversations become virtual — which is just the thing you once desired so much. What offered the promise of working anywhere became working nowhere. Meanwhile, the world of IT operations long ago realized that if the work could be done from anywhere, then it could just as easily be done from India or Slovenia as from New Jersey, so while BigCo real estate operations were trying to lower costs by reducing the office footprint and exploring telecommuting, other folks at BigCo were looking at ways to get rid of people entirely, not by replacing by replacing them with machines (automating or optimizing processes), but with cheaper labor from elsewhere. Costs were reduced, one assumes, not through efficiency and gains in productivity, but through the illusion of arbitraging regional differences in the cost of labor.
Cleaning my library, I ran across an N-scale model railroad that I’ve carried with me from house to house. If memory serves, it last ran in Loveland, Ohio. I may have been 12. Our youngest, 8, put it together last year, but couldn’t resolve an electrical problem, so it went back in the box. He likes to build with Legos, so this Christmas I gave him a Lego train. We need more track.
I stopped working in New York for moments with my children. Our first child would be asleep by the time I got home, and not yet awake when I left. Taking employment nearby meant I could see my family for breakfast and dinner, and sometimes lunch. There was a trade-off, of course: no more trains, for one.
Each place I’ve worked has had its own atmosphere, its own odor. A new cat came to live with us last year and the adjustment has been, shall we say, complex. So I am in the process of ripping out all the wall-to-wall carpeting and replacing it with something urine-proof. In the meantime, I’m sleeping in the library. There is something so cozy to be surrounded by one’s books. Sometimes I lie awake just staring at all the friends I’ve made and places I’ve been.
Each place I’ve worked has had its own character, its own people. This place here has cats and on occasion small children. One of my first employments was as a clerk at a Standard Drug in Richmond, Virginia. There were just a handful of us on staff: the pharmacist and his assistant, the store manager, another clerk, and me. I did not deal much with the pharmacists other than to pass prescriptions to them, so I only have a faint impression of them. The manager was in his 40s, perhaps older, with glasses, a scraggly beard, and bad teeth: probably a lot like how I look now, except for the teeth. The other clerk spent his days stoned. That summer my brother and I lived with Grandmother; we were expected home for dinner by 5:30. Dinner was always at 5:30. I would walk down the road to the Henrico Public Library branch, if books were needed, then make it back to Grandmother’s for dinner. Late nights I spent with Dashiell Hammett, Raymond Chandler, Dorothy L. Sayers, and Turner Classic Movies. It wasn’t until after I graduated from college that I made real friends at work, or was even interested in doing so. And then I found peculiar characters, colleagues, kindred spirits, and friends.
Working from a coffee shop is a great way to observe a bunch of characters while you work, if you pick the right shop. But you can get trapped just watching everything transient. Much better is the cafe car on a long-distance train or the counter at an all-night diner. People seeking people come and sit there, often drinking, sometimes working, sometimes holding forth, sometimes playing cards.
It is easier to build team spirit on a virtual team than to address alienation. We coalesce around our shared goals, tasks, and complaints quite easily. Interpersonal problems do arise, if not everyone is working at their best, which can require a chat, perhaps the resetting of expectations, but my experience has been that the team wants to work as a team: no one wants to let another down, and quite willingly picks up work that another has dropped. They almost have a common enemy in their employer — not in the competition as one might expect — which is not for the best, but suffices.
Where did we get this idea of work-life balance, that work and life were separate? Did we not realize that by putting work in opposition to life that we’ve aligned it with death? Or was that an intentional recognition that in some respects our way of working is not living, but a kind of zombie existence?
We forget sometimes that a lot of life is constructed around us by society, and when we’re cut off we do not know how to build it back. One of my great failures as a manager was [name redacted], who was a very talented employee, supremely dedicated to his work — until one day it all went to hell. No one else worked near him, or talked to him on a regular basis, so no one knew what was happening until he just stopped. He gave up fighting. As Peter Gibbons puts it in Office Space, “I’m just not gonna go.” The bullshit defeated him. Like the rest of us, he’d been working essentially by himself from home for some time.
I haven’t figured out how to fix this, yet. But it seems to me that the key might be have meaningful work in the first place; nip this problem in the bud.
I devoured all stories of the stars I could find, all of which made it seem possible. I despaired when Skylab crashed in the Australian desert. I gobbled up the news that NASA would launch a space shuttle. We were on our way again!
Still, the first job I wanted — and failed to apply for — was an internship with NASA at Wallops Island, Virginia. That was the first time I decided I wasn’t good enough; I hadn’t enough experience. I was too young.
I spent the other day driving around. First to the doctor, where he confirmed my self-diagnosis of bronchitis, and then across the county for an x-ray to eliminate pneumonia or another cause of my limited breathing. In addition to a course of antibiotics, my doctor prescribed at least 48 hours of rest. That was Wednesday.
I had a restless night.
Thursday, instead of working on things specified by my employer, I thought about work and rest. I suppose I could have just slept, since I’ve been tired for the past two months, but the brain is too active. It seems to me that the root cause of the illness is not an irritant to the lungs, but an impaired immune system response resulting from stress. This is what I want to fix, so when the doctor says to rest, what does he mean? It’s not like I can stop breathing a while and my lungs will magically fix themselves. What am I resting from?
We have varying ideas of work and rest, but here I’m concerned with the particular conception of work and the values surrounding it which I’ve picked up passing through life. The dictionary definition does not get to the heart of what troubles me. Instead, what is meant here is that work is strenuous activity and rest is no or limited activity. Where in that spectrum do sedentary activities, those with limited movement, fall? Or, to ask a slightly different question, what makes an activity not work? My job, for example, is sedentary. I sit in front of a computer all day, “doing nothing.” Judging from how tired I am at the end, it does use a lot of energy, even during meetings, so I might consider it a strenuous activity, though someone looking at it from the outside might consider it no work at all — which I know they do, because I’ve had that thrown at me. On the other hand, reading a good book or taking an interesting class might be as strenuous in terms of energy used as my paid labor, but leaves me feeling me feeling refreshed rather than exhausted.
It is not simply that work is hard and rest is easy, for hard work can be refreshing and inactivity exhausting. Nor, for the same reason, can they be considered opposites; rest is not simply not doing work.
I had a restless night, again.
As the joke goes, “Doc, it hurts when I do this.” “Stop doing that.”
Certain things aren’t talked about — or at least are avoided because they are uncomfortable to talk about — in polite society; that is, beyond our immediate circle of intimates: politics, religion, race, gender, sex, salary, feelings, whether or not I’m happy at work and seeking other employment. The strange personalized anonymity of the Internet changed this a bit. We put on masks and play roles with more ease, swapping one identity for another as circumstances dictate, or in a search for ourselves.
I applied, even though I have no work experience in the field, because I want to do this work, and because of this statement in the posting: as always we’re more interested in someone’s potential than his or her past.
That friendly statement was important. One of my foibles is that I remove myself from consideration for a lot of work that I would like to do because I don’t meet, or think I don’t meet, the specified requirements for the position. And even if I do apply, I find it difficult to sell myself, even though I feel confident that I could do any work required, because there’s that learning curve that experience and training do help overcome. More importantly, perhaps, why should someone have faith that I can do the work if I haven’t done the work before? What intangible assets are they willing to buy when they expressed a preference for certain tangible assets, such as a college degree or certification in the field? Why should I be considered for CIO, for example, if I do not have an MBA and have not supervised a large number of people in addition to a large number of computers?
The last position that I applied for before this was also one for which I was nominally unqualified. While a position in IT it involved Microsoft products, which I have studiously avoided for well over ten years. I applied at the behest of a friend, who thought I would be a great fit for his team because I had the soft skills he wanted: specifically, he wanted someone who could step in for him as Director of IT Operations if he were hit by a bus. His boss, the VP of Technology, however, wanted certification and experience with the products the company used. Or, as he put it, he wanted someone who could hit the ground running. I applied despite this, because I agreed with my friend, and because the salary would have been three times what I’m currently making, and one does need to pay for one’s children somehow. As expected, the VP followed his preferences, and did not accept our argument that general practical experience combined with the ability to learn quickly and solve problems were more important than specific experience with a given product. Basically, the two of them were hiring for different positions. I wonder how they’re doing these days.
I’ve found, in my professional experience, that certifications are relatively meaningless. Rare has it been that the nominally qualified candidate has met my performance expectations. Usually it has been the opposite. But if certifications are worthless, how then does someone know whether you are good, if you can do the work they want you to do? The evidence of the work done, or, loosely, experience. Which is the difficulty if one is entering a field for the first time, whether as a recent graduate or someone seeking a mid-life career change; we are all neophytes.
In the past I’ve leaned on learning things quickly, or at least more quickly than others, to make up for a lack of direct experience. But I don’t know how to sell that. Doesn’t everyone claim that they can communicate well, that they learn quickly, that they can solve problems, even if not as well as AlphaGo? Does one simply assert that something is true, and let the buyer learn from their disappointment or delight?
And so we have spec work and trials — or, online portfolios and blogs.
These problems plague any large organization, not just government.
An example from today: One of the applications I support needs to increase storage by 26 GB (spread across 8 filesystems on 3 hosts). (IBM doubled the size of some software.)
The Company funds increases of up to 10% of the existing filesystem from the operations budget, but requires a special project and dedicated budget line for anything over that. The needed increase is greater than 10% of the size of the existing filesystems.
So, I could increase the 3 TB filesystem by 307 GB, but not the 3 GB filesystem by 3 GB?
Kinda funny what happens when people don’t understand percentages, isn’t it?