One of the products I worked on at Prodigy was ProdigyBiz, since expired. ProdigyBiz basically sold brochure-ware. You too can have a presence on the Internet! Some of the businesses which bought the product used it. By “use” I mean updated the website with their telephone number and a blurb about their business. But the vast majority didn’t. All they did was pay the monthly charges. I don’t remember exactly when I found this, probably during planning for the termination of the service, but I do remember being shocked and speaking about it to one of the employees from the BizOnThe.Net acquisition. The low usage rate was expected: they sold the product to people they knew wouldn’t use it (which makes this cautionary article somewhat ironic).
But why? Why would you intentionally sell someone something they are never going to use in the first place, at rates that are higher than everywhere else?
Because they could.
They took advantage of ignorance to make the sale, much like Rachel from Card Services, The National Enquirer, or pretty much any nondescript direct mail marketing piece targeted at the elderly. The ProdigyBiz telemarketing effort was not unlike a boiler room, except they did deliver what was promised. So what was wrong with that? It wasn’t Nigerian princes bilking the little old lady from Pasadena out of her life’s savings.
Can I? May I? Must I?
Some people are only interested in what they can do, and never ask if they should. Caveat emptor. Buyer beware.
Also published on Medium.