Consumer Reports this month published their comparison of Internet Service Providers. The ratings are based on responses from Consumer Reports subscribers who completed an online survey, and may not be representative of the U.S. population. However, the results were disappointing.
Most customers were generally satisified with the service, though they rated the speed and reliability as 
. But they were not happy with our technical support: we were 
. The only provider who had a lower support rating than ours was AOL. Cox, TimeWarner’s RoadRunner, and Cablevision’s Optimum Online were all rated 
.
So Consumer Reports recommends that customers choose cable, because of faster speed, and the overall generally better customer satisfaction. But if you’re price-sensitive, or, as they say, value-conscious, then they recommend DSL, from either SBC Yahoo! or Verizon.
Neither provider … yielded the high satisfaction scores with service reliability and tech support of the better cable companies. However, both were reliable enough. Verizon’s tech support was more satisfactory than that of SBC Yahoo.
This is unacceptable.