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Tag Archives: television
You’re Dead. Stop Kicking Me.
Interactive Television has always failed, and will always fail. A lesson from the early days of telephony is significant. Early on it was thought that telephony would provide a subscriber with a way to listen to opera in the convenience … Continue reading
Hasta la Vista, Baby
We’re cancelling DirecTV service. It’s been about a year since purchasing the HDTV and the associated DirecTV package. Meanwhile, our viewing of “normal” television fare has been steadily declining. We hardly ever watch anything live: we have other things to … Continue reading
DirecTiVo, your return can not be too soon
Our DirecTiVo was dying. Every now and again, frequently at times, it stopped, hung. Maybe it waiting on a bad block on disk. Maybe it was just the heat. But the only option offered by DirecTV was a replacement with … Continue reading
Posted in communication, rant
Tagged directv, rant, television, user-unfriendly design
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Navel Gazing
For one of her classes last year, D. wrote a paper which analyzes an effect of the self-absorption of the media, in response to one of the unfounded assertions in the class’s text, that the rise of the Internet and … Continue reading
Counterdisintermediation, in an attempt to remain relevant
A famous character once opined, Never underestimate the power of human stupidity. The executives at ABC are determined to prove that axiom by launching a video-on-demand product that does not include the ability to skip the commercials. But those of … Continue reading
Can I Get a Real Person Here?
What does it take to get a real person on the phone these days? I don’t want to talk to the computer. I’m not talking to the computer. I did not buy from a computer, and if you don’t stop … Continue reading
Posted in communication, rant
Tagged customer disservice, customer service, directv, television
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Cablevision Offers TiVo
CED Magazine reports that Cablevision has signed a deal to market TiVo equipment to DISH and DirecTV customers. Someone’s been reading my journal. “For many satellite customers in our service area, there is significant value in the TiVo product and … Continue reading
Not the TiVo!
DirecTV is effectively removing the impediment to my changing video providers. “We’ll support our existing TiVo customers,” a spokesman for DirecTV, the largest U.S. satellite TV operator said. “But our core initiatives and new customer acquisition will focus on our … Continue reading
No Video on Demand
Because HBO has nothing we want to watch while we wait for The Sopranos, because we’re not that desperate, and because DirecTV makes changing packages simplicity itself, we’ve cancelled our subscription, thereby reducing our monthly costs from $67 to $48, … Continue reading
While I’m on the Subject
Dear DirecTV, I just wanted to drop you a line to let you know that you’ve lost a customer. My loyalties are to my TiVo. I can get plain TV anywhere. Just so you know. Regards.
