The Customer Perspective

There’s too much wrong with the FCC — in all its various political, technical, and regulatory aspects — to get into arguments on the line. However, I’d like to point out one small piece of anecdata from Number Two Daughter’s iPhone 6. From the customer’s perspective, Internet access providers are common carriers.

Number Two Daughter (15) has service with Cricket (a subsidiary of AT&T) and pays $30/mo. for cellular service with a 2GB/mo. soft cap on data usage. It’s a soft cap because after using 2GB, the transfer rate is throttled. A hard cap prevents usage.

She primarily uses the phone to chat with friends, watch movies, and keep up to the minute with BTS. Most of that activity happens here at home, so in the best of all possible worlds she’d be using our domestic Internet connection provided by Frontier Communications rather than the LTE connection provided by AT&T. However, there’s a mechanical difficulty with either the antenna or the wifi chip in her phone, so she doesn’t connect to the 802.11n network.

YouTube, Netflix, and Amazon Prime Video, nor even BTS, are not the top consumers of bandwidth; they are slightly more than bumps on the long tail. Apple Music and Spotify and Pandora don’t even register. iMessages and SMS chats are miniscule pinpricks. Facebook, Twitter, and Instagram are so 5th grade; only toddlers use those.

Snapchat was. And the month isn’t over yet.

The internet is NOT television. And no one wants “content.” They never have. They want a connection with other people.

Reach out, and touch someone.

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