Monthly Archives: February 2007

I don’t read things as fast as I find things to read, so I end up with piles of magazines, and newspapers, and books, and print-outs on my desk, or fifty tabs open in each of four Firefox windows. This … Continue reading →

Why is my account inactive? Yahoo! Mail deactivated your mail account because: You have not logged into your mail account during the past four months. I never used Yahoo! Search regularly. I was an AltaVista user when it was still … Continue reading →

Joel Spolsky suggests seven steps to remarkable customer service. Along the way (in step one), he used the industry category containing a certain large employer of mine as a counter-example. When we handle a tech support incident with a well-qualified … Continue reading →

I’ve mostly switched instant messaging services. I still have AIM, and Y!M, and other accounts, but the only one which I use with any frequency is Google Talk. There are a couple of reasons for this, but the main one … Continue reading →

Steve Jobs asks So if the music companies are selling over 90 percent of their music DRM-free, what benefits do they get from selling the remaining small percentage of their music encumbered with a DRM system?

Ernie the Attorney bemoans the abundance of laws in this country. Les Hancock has the solution. Rather than limiting the content of laws, such as is done with the Bill of Rights and other instruments, limit the number of laws. … Continue reading →

Merck & Company, Inc., has a vaccine which may prevent certain diseases caused by the human papillomavirus (HPV). Out of the goodness of their hearts, and in the interest of $4 billion in estimated sales, Merck is asking the government … Continue reading →