Television Repair
I speak of repair of the hardware, not the industry. A while back our brand spanking new Philips 27″ television mysteriously began denying that it had any knowledge of electricity. Our GE died after 12 years, so we expected the Philips to last a bit longer than four months. So, we called Philips regarding the situation, and, so sorry, we only cover labor for 90 days, feel free to take it to Stanton TV in Danbury, CT, for repair.
The unit has two components: the CRT and the circuit board. It’s simply a solid-state, single-purpose computing device attached to various means of I/O. It took longer to unscrew the back than it does to remove the board and swap it. But, after arguing the point with “Support,” it appears Policy prevents them from sending me the part. I might shock myself, after all. (Maybe I shouldn’t mention the Macintosh SE/30 lying disassembled on the floor of the basement.)
So we took it in. It’ll be $75 for the labor, they say.
Time passes.
“What’s taking so long?” I ask. “We’re waiting for parts.”
Time passes.
“Well?” “We’re troubleshooting the problem.”
Time passes.
“And?” “We’re waiting for parts; they should be here by the end of the week.”
Time passes.
“Oh?” “We’re troubleshooting the problem.”
Right.
They called today to tell us that it’s ready. If they think we’re paying for four weeks of labor, they have another think coming. I can pick up a Bigger, Better, More Feature-Rich Boob Tube at Wal*Mart for under $300. Why would I pay to have this one repaired?
Why doesn’t Philips do as Dell does, and send a guy to swap parts? Or, like IBM, just send the part?
January 1st, 2005 at 4:33 pm
Wow, I have also experienced your pain! 3 days ago my then just under 4 month old philips 27″ (27pt6441 - different model than yours, mine is flat screen) just died, no power, nothing. Customer service is a joke! Posted on the doityourself.com forum and heard from someone this am that said their tv did the same thing. This is just so unacceptable! I’m thinking of contacting microsoft directly (I read in a news post while searching for repair tips that microsoft just signed a 7 year contract to provide customer service for philips!
No more philips, ever!
January 21st, 2005 at 11:17 pm
I have a PHILIPS 32PT5441/37 TV. It is 6 months old, and won’t turn on. No high voltage.
It is out of labor warranty, and will cost more to fix than it is worth. Service was no help at all. I guess it will make an excellent boat anchor!
January 23rd, 2005 at 2:18 am
I have the same problem with the above model 27pt6441. How can I get it fixed without paying an arm and a leg? I had it for about 4 months when it died on me. Support couldn’t help me other that drive it 1 hour away from my house for the closest repair shop, and pay for the labor myself. the 90 day warranty is up.
January 24th, 2005 at 5:13 pm
The repair shop did not charge more than their initial quote for fixing the problem. Their suspicion was that the problem was related to the quality of power on the line: apparently these models are more sensitive to electrical fluctuations than previous models. But it could have been a component failure that they were unable to diagnose locally.
When making the decision to repair the unit or to purchase a new one, it’s really quite simple. Does the repair cost more, in time and money, than buying a new unit at your favorite retailer?
Should we have purchased the extended warranty? Perhaps next time. But we do have to remember to take that cost into account when comparing prices.
January 27th, 2005 at 12:37 am
Well I wish I’d seen these prior to our purchase! We went to turn on our tv today, the 27PT6441, and lo and behold..no power! It never acted up and was purchased beginning of September frmo best Buy. This is not acceptable!!!! So did anyone get a definitive answer on how to fix it. Apparently we should have opted for the service agreement too… but given that our old tv is 25 years ols and still working figured that was a waste of money. Live and learn! So I’m not too familiar with this new flat screen technology. I wonder if this has something to do with it. Would be eager to hear how much repairs costed. I hate to think of more waste in the landfill! Thanks.
February 10th, 2005 at 2:30 pm
Much like everyone else posted here, I bought a 27″ flat screen philips TV in September. The other day my tv just shuts off while I was watching and now the thing is dead. It won’t turn on or anything. Best Buy said I should have bought the extended warranty for another 100 bucks and that the parts are covered but labor is not. And if I take all the way to Best Buy it will also cost me another 24 dollars to send it out. What do I do? Should I take it Best Buy, go to my local tv repair, or cut my losses and never by philips again? How much am I looking to pay here?
March 18th, 2005 at 10:47 pm
Just like everybody else, I bought a 27PT6441 in October, and then last week (about 4 months later) it stopped working- no power. Since it was over 90 days, target couldn’t reprint the receipt. And no receipt meant that no warranty work would be done. Any idea how to fix this? I think there’s a capacitor I need to discharge….
April 1st, 2005 at 1:27 pm
Same problem. Purchased a 27PT6441 for my parents on the day before Christmas. Never thought it would only last barely over 3 friggin’ months. How convenient. What type of pact with the devil (repair men) did Phillips make? They know how long their products will last. The 3 months just is festering and I can’t stand it. I must bring my mind to nicer things. I now have to see if I can find the receipt. I would be suprised if their replacement part lasts over 3 months. If it does then they likely fixed the problem in the original part in which case they should fix the problem for free since it was in the original design.
Signed,
Unhappy with Phillips
April 11th, 2005 at 10:10 pm
Another reader, whose comment I accidentally deleted, writes,
April 21st, 2005 at 2:08 am
I purchased this TV the day after Thanksgiving, but did not open it until Christmas. The TV worked just fine for about three months. However, less than four months after being put to use, the TV does not work. It does not respond what so ever. It does not indicate as it is receiving any power. Sure there might be a parts warranty left, but the minimum cost to service this tv is more than a third of what I paid for it. After reading the reviews on Amazon.com, I discovered that many people suffered the same problem as me. Usually a few days to two months after the labor part of the warranty expires, many people have been experiencing units that cease to power on. What I have experienced does not seem to be an isolated incident! Something was obviously overlooked in the manufacturing of this product. To a certain degree it almost seems too “convenient” for the company to get out of the labor obligation just days before the product dies. I purchased this unit as an upgrade from my 20″ Magnavox, that is still functioning as well as it did when I received it over 15 years ago. Generally tv’s are expected to last 5-10 years. For this model of TV to rarely make it past 5 months of life indicates that something is seriously wrong in the craftmanship of this television. Although it may technically be beyond 90 since the unit was purchased, I feel that Philips should really pay for the cost of parts and labor for this issue as it appears to be a defect in the circuitry of the product. Having a product function perfectly and then suddenly become dysfunctional just moments after the warranty period expires seems a little odd and raises red flags, especially since the problem appears to be so wide-spread. Maybe the product need to be recalled in general. I really do not know, all I can say is that it seems that a large portion of consumers that purchased this product are destined to become the victims of costly repairs.
April 21st, 2005 at 10:01 am
Apparently the fuse mentioned above is a 4 amp fuse, available on-line or at any Radio Shack.
If you do not feel comfortable opening your equipment, do NOT do it. The CRT contains a huge amount of static electricity, and discharging that into your body could cause severe injury and possibly death.
A out-of-warranty repair should run about $75 to $100, which, while annoying, is certainly cheaper than a hospital bill.
May 7th, 2005 at 6:57 pm
Hello Will Cox,
Do you have any diagrams or pictures that I can follow to replace the fuse? Is there anyway to ground the CRT so it will not discharge?
May 16th, 2005 at 4:58 pm
I bought a Philips 32″ 32PT5441/37 last October. Now 7 months later the thing won’t turn on. I get sound for a couple of seconds, then nothing. Warranty only covers labor for 90 days- what! I guess Philips have little confidence in their product, and rightly so.
May 19th, 2005 at 6:11 pm
I bought my Philips 32PT5441/37 in August 2004. It stopped working in November, only a few days after the expiration of the labor coverage. I had to argue with Philips for a month for them to pay for labor which they eventually did. I got the TV back in Januray. Now (May 2005), the TV is not turning on again. This is ridiculous.
May 25th, 2005 at 6:05 pm
The fuse change really does work. We went to Radio Shack and bought 250V 4 amp slow blow fuses. We opened the box (on the 27PT6441 there are 9 screws that need to be undone) and pulled the back panel off. We immediately saw the fuse that needed to be changed, located right near where the power cord entered the circuit board. It was clearly blown. Using pliers and being careful not to touch anything, we pulled it out and replaced it. I accept NO responsibility if you do this yourself, I just wanted to tell you what we did.
May 29th, 2005 at 11:24 am
i too have a t.v. same model # and it also will not turn on
June 1st, 2005 at 1:02 pm
I just wanted to say I had the same problem with my Phillips 27PT6441/37 27 inch TV…which was also 6 months old with no labor warranty left. I took it to the philips authorized repair shop, where I saw 4 other TVs JUST LIKE MINE. Apparently, the whole part attached to the fuse that blows needs to be replaced….becuase it’s not enough wattage to handle the power surge when the TV is turned on…or something. So it’s not just the fuse, it’s the whole de-magnatizing thingy. In any case….the repair shop said it’d be about $100 to fix. (it actually ended up being $125 for labor). Meanwhile, I wrote the Better Business Bureau (with this site as my proof) about how this set is having problems. Magically, Philips wrote me back (in reference to my BBB letter) and said that they’d gladly offer a concession for labor. So if you have this issue….WRITE THE BETTER BUSINESS BUREAU! Worked for me! THe Knoxville,TN one is the best to address.
June 6th, 2005 at 11:10 pm
I bought this TV in Feb. I have the exact same problem. I called up the factory service center in Philly and as the product is out of warranty they wanted to charge 15$ for speaking to a technical person. If this is not bad business practice, I don’t know what is.
June 9th, 2005 at 8:44 pm
All i hear is about everyone having the same problem, and the phillips company not cooperating, well i for one would like for us to band together and sock phillips right in the jaw, im talkin class action lawsuit. PLEASE! contact me at l3d@sbcglobal.net. PLEASE, remember strength in numbers!
June 13th, 2005 at 6:01 pm
Same tv as mentioned 27PT6441. After 4 months it would not turn on. Im attempting to fix it myself after dropping my jaw to the $150 fix it quote. Never by Philips again!!!!!!!!!!!!!!!!!!!!!!!!! CRAP!!!!!!!!!!!!!!!!!! CRAP!!!!!!!!!!!! CRAP!!!!!!!!!!!!!!!. Sincerely Nick Olson “Sad Philips Owner”
July 4th, 2005 at 2:51 am
Same thing just happened tonight with my 27PT6441 Phillips TV. This is ridiculous and Phillips needs to do something about it. It was working fine an hour ago, and now it refuses to turn on.
July 5th, 2005 at 7:46 am
Same same here. Its a 27″ Phillips, nice TV for just over a year. I haven’t called Phillips yet and after reading your past experiences with Customer Service, I think I’ll opt for the Take it apart and put her back together method, but just over a year makes Phillips look like they’re running a really shabby operation. Thanks to all for the info. Thanks to Phillips for helping me to read more. - Armand Croft
July 9th, 2005 at 9:40 am
I bought this TV last night and searched the web to see if I got a good price. Thankfully I found this site and will bring it back to the store today! I didn’t even take it out of the box. Thanks for posting you troubles with this product and allowing me to be better informed on my purchase.
Dale P.
July 18th, 2005 at 9:09 pm
This morning I woke up put the tv watch the new for about 10 minutes went out for a run came back went to turn the tv on, no power….. I have the 27PT6441 model was a little luckier than most of you it lasted for a more then 4 months but didn’t last the year. I’m in agreement with Mike Pedley we should all get together and sumbit a class action. This is unacceptable. Can be contacted at sarectin@comcast.net
July 24th, 2005 at 12:59 am
I’m salty! WOW! Same thing with model # 27PT6441…So does changing the fuse work or the entire part need to be replaced? Also will Wal-mart exchange for store credit w/o a reciept?
July 26th, 2005 at 12:05 pm
I’ve got the 32PT5441, and I guess I’ve had it for about exactly a year. Got up before work this morning, and suddenly it’s dead. Same as others have mentioned, sound for a few seconds then nothing. Seems like that power light flashes a particular “code”. I wonder if it’s supposed to mean something?
I’m so dissapointed in Philips after my TV failed, and I’ve found I’m not the only one. Honestly I’ve loved philips until now. I even understand nothing is perfect, but philips obviously knows this isn’t an isolated issue with a couple TV’s. The fact that they aren’t offering a fix or any type of explanation is what is the biggest problem in my mind. I’ve lost basically all faith in this company all over this TV….in the past I recommended them to everyone. It’s a shame they leave us hanging without a solution. Other than the one post that contacted BBB, has anyone actually contacted Philips and pointed them to this site? I think I’m going to to see what type of response I get.
Dwain
July 28th, 2005 at 3:10 am
This is out of hand. Granted my Phillips 27PT6441 is 2 yrs old - it was turning itself off randomly and now no power at all. I just wrote Phillips website so we’ll see about an answer. I am in the class action push for sure.’
spfinmission@aol.com
July 30th, 2005 at 7:09 pm
I also have the same problem with my philips television 32PT5441 . It’s about 9months old, and suddenly stopped working while watching the tv. It looks like some manufacturing defect and philips doesn’t want to pay for labor nor they want to recall. The labour estimated price is $150 and we can get a new televion of different brand for this price. This is outrageously crappy support from philips to manufacture such tv and then not support it
August 6th, 2005 at 9:53 am
I too bought the dreaded 27PT6441 in February of this year (five months ago). I had been watching the news and shut it off to feed the kids. Once they were in bed I turned the TV back on and heard a pop. I went to the Philips website to request service, where they boast contact within four hours. After I entered my serial number it said the labor was covered until 8/8/05. After twenty-two hours I still had not been contacted. I decided to email them and I received an automated response not a response from a service representative. The next day I called the number in the email. After giving my serial number the representative stated that labor was covered until 8/8/05. She gave me the name and number of a Philips authorized repair center, but it had gone out of business, which I didn’t know until today when I tried to call. Then I called again, received a different repair center name and number. I called them and they initially stated they wouldn’t call Philips on my behalf if they had to be placed on hold. They did call Philips and a Philips representative said my labor warranty had expired. This burns me because they know the problem with the fuse housing exists, yet they have done nothing about it. I will NEVER buy another Philips anything ever again and will discourage everyone I know from buying a Philips.
August 8th, 2005 at 8:59 pm
I bought the 27PT6441 on 11/28/04 and on 8/7/05 it decided to die like the rest in this list. I had called Philips and they stated it was out of labor warranty and I needed to pay that. I called the local repair joint they recommended and got a quote of at least $80. That was just to look at it. I decided at a whim to open it up and look at the fuse (I hadn’t hit google at the time). I had a Sony have a power supply go dead (after 5 years) but with it, you could at least hear a click. The Philips did nothing. I pulled the fuse, it was blown, replaced it, and now I am watching TV. But what I wonder is for how long? Will the fuse blow again in 8 months or sooner? I don’t want to have to do this again. I knew I should have saved a little more and bought a Sony.
To those who have had the repair done, did that fix it for good? Did they replace more than just the fuse? I am almost thinking of putting the blown fuse back in, keeping the appointment and having them repair it but if I do that, I want to make sure it is worth my while and money. Or will I be forking out more money down the road to have another bum part replaced.
On the other hand, I am seriously thinking of taking a picture of this set and throwing it on craigslist or something to sell it quick and buy that Sony. I’m sure I can get something out of a set that is less than a year old. I know that may be seen as “wrong” but I can’t fathom having to open a TV every few months to replace a 63 cent fuse.
From what I have noticed here and on other sites is that we all bought them around the same time. I only wish these reviews had been around when I bought this TV. I know my decision would have been different.
August 30th, 2005 at 1:53 pm
I am glad to see that I am not the only one who has be taken to the cleaners by Phillips. I purchased a 32PT71B1 as well and only a few months the thing started going crazy. It would turn on and off by itself at all hours and the sound would go up and down as well. After several phone calls to Phillips for a service center in my area I was finally contacted by them. My “television” , in which I have better names for it was at the repair shop for over a month. When it was returned to my home after only two days of use it started doing the same thing all over again with a few added problems that wasn’t even occuring when it went into the shop. I call the TV was returned and after another two months I received the television back and yes you guessed it. The ****ing thing was doing it again. I called Phillips about the service contract I had purchased with them. Received the run around as uaual and after about two weeks of being placed on hold being transfered from department to department. They were finally convinced to honor up to the terms of the contract with a replacement Television but only after I had informed them I was contacting the Consumer Protection Agency and the local BBB. I have just received the specs and Model number they wish to replace my Televison with 32PT5441/37, which from what I have found out on here from other consumers that have been taken advantage of, may offer the same head aches as before. We should all lodge a complante with what ever agences we can to place a wake up call to Phillips that we the consumer will not be taken advantage of any longer. Call your local BBB and they can direct you to the agences that can help out on this matter.
September 5th, 2005 at 5:32 am
Just to make everyone feel better, I bought my 27PT6441/37 2 weeks ago (August 20th) when I moved into a new apartment. I had the cable hooked up for a week, and tonight, September 4th, my TV just quit working. So basically, I just paid for a TV with a week expiration date! I really wish I had read all of this before I bought it, I thought it was a great TV at a good deal, but I will take mine back and pay extra to get a different brand. PHILLIPS SUCKS!
September 7th, 2005 at 1:59 pm
I see there is a lot of people with the same problem as me!! I too bought a Philips 27PT6441/37 and it shut off and does some blinking code thing blinks 3 times then 2 then one long blink. I am soooooooooooooo mad Philips does not help me at all!!! But, I found some a web site where someone helped me to get the part to fix it and you need to replace the fuse too. here it is……Remove thermistor #3523 and install part # 2122 6630 0019 into position 3507. Common problem you can order the part from http://www.radioshack.com and it works now and fixed it by myself it took 5 minutes to fix! But, This will be the last philips product I will ever buy!! That is for sure!!
September 7th, 2005 at 9:46 pm
I am the same one that posted on August 8th. I thought I would give an update.
I called Philips 3 times. The first two were unsuccessful like many of the others. On the second call, they gave me more than one repair shop to call. I did. I got in touch with one that said “yeah, we deal with a lot of those TVs and if you fight hard enough, Philips will concede the labor. So I called Philips again and told them that one of their repair shops said that they know about the issue and have conceded labor on sets older than one year. That statement turned into a request for a fax of a receipt. I sent my info as asked and 3 days later, I got a call from Philips saying they would concede the labor and my TV would be fixed for free. It was fixed on September 2nd. I hope it will last beyond December. I guess I’ll wait and see.
Try it, you might be successful.
September 8th, 2005 at 11:30 pm
My husband bought two Magnavox 27 inch television DVD/VHS combos at Home Depot in May 2004. The first televion set starting having problems in December with the picture tube (basically the colors that make up an image were being concentrated into large blue, fushia, and green circles across the screen). We took it in and it was fixed but we had to pay for the labor $ 75.00.
We decided to take the other television set out of the box and try it out. Well, guess what- after using the television for approximately the same amount of time the same thing happened! Unbelieveable, struck by the same problem twice! What are the odds!
Now, Philips which acquired Magnavox is wanting to wash its hands and responsibility by saying that the warranty expired after a year. Believe me, I feel your pain and I’ll be willing to participate in the filing of a lawsuit against this company manufacturing and selling expensive lemons. I’ll be writing a letter to the BBB and Consumer Protection Agency as soon as I can so that other persons can avoid this problem.
The personnel at Philips are well scripted. They will tell you in techical terms that basically “you’re on your own!” I was quoted a price of $632.00 to repair the television set by the repair shop. I paid over $300.00 twice for the two sets.
It’s going to cost more to fix it than to buy a new one definitely from another company. What a shame! It is a real nice looking television. I’ve owned ther televisions manufactured by other companies and paid the same amount of money for them. Some are over eight years old and still working.
I caution anyone considering buy this or any PHILIPS related products. Be ready to get angry and fustrated. I feel sorry for the personnel working there because they are going to have to put up with alot of complaints. (Maybe this just a faulty batch of televisions but at this point in time- I am under the impression that they know that the problem exits but could basically give a ****!)
September 14th, 2005 at 12:17 pm
I guess I’m lucky mine lasted a year before it lost power .Did anyone ever find out what that flashing code ment 3 2 long 1 than it starts over again and will do it about a min. after it’s unpluged.Would get a different TV but this one is so heavy I can’t move it and how do you get rid of it. If I called a repairman and tell him whats wrong can he fix it at my home.
September 20th, 2005 at 12:19 pm
Unfortunately, I’ve found these comments because our Philips 27″ is doing the same thing. Not powering up and flashing an error msg: one long flash (start of sequence), then three short, pause, two short flashes. Philips tech support (if you can call it that) says this error means “vertical hold protect” and “vertical overvolt”. I am a proffesional AV contractor and have never been a fan of Philips products, however this was the only available model that would fit the existing cabinet. I’m currently searching for the part # 2122 6630 0019 to replace the thermistor, but am having trouble finding it. Anybody had any luck? I also know a great paralegal that works with a firm that might be interested in handling a class action case against Philips, as there customer support in this matter has been ridiculously bad.
September 20th, 2005 at 6:46 pm
My Philips stopped working after 7 months, thanks to this website I was able to fix it myself. Used a 4 amp slow burning fuse from Radio Shack. It was $2.49 for a packege of 4. 9 screws to remove, took me less than 5 minutes.
September 29th, 2005 at 9:54 pm
damn,,,we thought our 27″ phillips was not working because of lightning. i cannot beleive how many victims there are! amazing. i will certainly not buy anything again with the Phillips name on it again. ever! i bought mine as a gift last x mas from cirtcuit city. i called Phillips and got the runaround. they said it was only covered for 3 months.
Its now sitting in our living room and we just dont have a clue what to do with it. I was wondering if any of you experienced the problems even if it was hooked up to a surge protector. Ours was not.
October 5th, 2005 at 1:08 pm
I too have the dreaded 32 PT5441 and would give it a try with the fuse solution. Please also let me know if there will be a class suit against these people. For the record I bought mine for $545 about 18 months ago - I just saw it on sale for $288 at Best Buy - amazing they keep ripping off people.
October 17th, 2005 at 6:18 pm
I cannot believe that so many people are having trouble with their Phillips 27″. I too am joining the club. I bought my set 10 months ago. Turned my set off and went to bed, tried turning it on the next morning and had no power, no flashing lights, nothing. A large electronics store chain in my neighborhood is having a huge sale on Phillips televisions. I wish I could take this page to everyone that goes into the store and tell them “DON’T BUY IT!!! I will never buy anthing Phillips again.
October 19th, 2005 at 12:56 pm
I bought a Philips 27PT6441/37 less than a week ago and already had to have it serviced. There was a purple spot in the upper left hand corner. I would have sent it back but I only paid $150 (on clearance) for it and knew I probably couldnt replace it for that. I’m seriously thinking about taking it back anyway now that I’ve read your postings. Thx Cathy
November 2nd, 2005 at 3:52 pm
I purchased a 27 in Philips TV (27PT8302) in June 2005. The television began having serious picture issues with 3 colored lines flashing intermittedly across the screen. When I called Philips, they told me to return it to the store as the lines meant the picture was going. Unfortunately, it was after the 30 day return window, but within the 90 day warranty provided by Philips so I had ot get it “repaired”. I took it to a local service center who claims they cannot see the problem even though the technician that came to the house sat with me and saw it for himself. It has been into this center twice now and they have “replaced” two parts to no avail. Philips has offered to have it serviced again. I will keep you posted on my progress. This is the second Philips product I purchased this year that was defective. My DVD player broke almost immediately..but it was only $60 and not worth the hassle I am going through now. I will never buy Philips again. I had an RCA unit for 10 years with no problems. I sold it at a garage sale after buying this unit. I wished I had kept it.
November 4th, 2005 at 12:35 am
I, too, purchased a 27PT6441/37 - back in February 2005. I was able to use it for 8 months with absolutely no problem. Then, like most of the rest of you, it went dead - no power whatsoever. I called Philips twice and got the same runaround “We have no control over what service repair shops charge” blah blah blah. Now, does Philips not have to approve pricing in any way whatsoever? These repair shops just take a course offered by Philips and they are then authorized? That is awful. In any case, I found this site - imagine my surprise! I went to Radio Shack, purchased the pack of fuses, took out the old one and saw where it was blown. One problem - when my hubby removed the back cover, he pulled out a power cable from the on/off switch to something else inside (picture tube maybe?). We cannot get this cable back in, no matter how hard we try. It is in such a weird angle, no one (we had 4 people try) can get it to lock in. Never mind that we’re not absolutely positive of the way/place that it locks in… Does anyone know the trick to doing this, before I shell out the bucks to a repair center? Any help would be greatly appreciated - you can email me at seaellare1@msn.com. Thanks!
November 5th, 2005 at 11:38 pm
I too lost my picture on my 27PT6441/37 last night.
Spent a few hours looking for help such as this site.
On………..
http://ths.gardenweb.com/forums/load/electronics/msg0300341010556.html
…………….. there is this fix.
In responce to Carl99’s message concerning the issues he’s having with his Philips 32PT6441/37 TV’s, I think I have your fix. The TV I had was working fine, then after 4 months of use, it quit. The power LED flashed a code; 3 flashes, 2 flashes, then 1 longer flash then it would repeat.
I found out that the problem was the H. Drive Transistor (7404) I believe. Order repair kit 483531057673 from Tritronics Inc. I’ve included the link to bring you directly there. The repair kit will set you back $5.70 plus shipping. CHEAP! (Repair at your own risk)
You’ll need to open it up (obviously), discharge the picture tube, disconnect a number of connectors (so that you can partially remove the mainboard to work on it) and replace two resistors (3239 & 3414), and transistor (7404). The kit includes semi-instructions. Just replace the components at the locations identified with the new hardware. It had an additional component (5402) in the kit as well. I’m not sure if it is necessary to replace it as well, but I went ahead and did it anyway.
It looks like this fix is similar for all of the Philips TV’s models for this set design. The only change between them is the resistor value for 3414. The repair kit contains all of the resistors for the sets. The models are:
25PT6341/85, 26PW6341/37, 27MS6341/37, 27PT5441/37, 27PT6441/37, 27PT6442/37, 27ST6210/27, 28PW6341/85, 29PT6441/44, 29PT6441/85, 29PT6541/44, 29PT6541/85, 30PW6341/37, 32MS6341/37, 32PT5441/37, 32PT6441/37, 32PT6442/37, 32PW6341/85, 32ST6210/27, 33PT5441/85
I was told that the transitior in this repair kit is improved versus the old (early) design. Because of the tightly integrated printed-circuit board, soldering on it takes some skill, especially when removing the old transistor and replacing it with the new one. However, I’m no professional and my TV has been back up and running for two months now. Working fine.
http://www.tritronicsinc.com/cgi-bin/onramp.exe?pgm=itemdet_cs.bbx&custnum=RETAIL&password=1130472044&id=483531057673++++++++
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November 8th, 2005 at 2:05 am
I went and bought a slow burn fuse and it worked for about one hour.
Looks like I need to learn a few thing on TV repair.
November 8th, 2005 at 1:58 pm
Just an update on my 27PT6441/37 . I found an email address on another forum (same problem/model TV that is menitoned here) and decided to give it a try. I sent an email to [address removed at owner's request] last Thursday night. I received a call on Friday requesting a fax of my receipt and was given an ID number to include with this fax. Today is Tuesday, and I still have not faxed the receipt, but I received a call this morning from the local authorized repair center. They came out about 1 1/2 hours later, fixed my television with no questions. He (the repairman) did ask who opened up the tv, and told me that if any damage was done, it would void the warranty - Philips basically extended my warranty rather than granting a labor concession. All in all, hubby only stripped 4 screws and bent 2 plugs inside there (I’m honestly surprised more damage wasn’t done!) The repairman told me that it was a bad vrt (I believe those are the letters) and he replaced it. The set is not yet hooked up to my directv box/sound system, but we turned it on and can get sound and picture from some local channels. The man explained that while the blown fuse was the problem of no power, the VRT or whatever it is called was what was causing the fuse to blow. I am assuming that if one simply replaces the fuse, it will not fix the problem and the fuses will keep blowing.
In any case, thought I’d share that bit of info - email me at seaellare1@msn.com and I can forward the letter that I emailed that got things moving for me! Thanks for everyone’s posts here, they are what made me realize that I don’t have to shell out $$ to have this fixed, that the problem is a manufacturer defect!
November 8th, 2005 at 2:46 pm
Ok here is the best site for help from this problem,
http://forum.eserviceinfo.com/viewtopic.php?t=4537
I found the price for the part was $1.43
Shipping was $7.95
What a joke.
November 10th, 2005 at 10:58 am
For Joe and Stephen , I had mine plugged into a surge protector and it didn’t help. I haven’t fixed mine yet. I went out to Walmart and bought a AKIA 27 inch flat screen for $169 least if it quits I ‘m not out that much. Would still like to get the Philips fixed.
November 10th, 2005 at 5:52 pm
Just purchased the exact model a all of you guys thanks for your posts I am now well informed of the problems that this unit has. It should and will be returned promptly! Thanks guys.
November 10th, 2005 at 8:59 pm
Phillips 32″…… while watching TV, picture went out, won’t turn on….only blinking lights…..ARGH!!!! where is that class action suit?????
November 14th, 2005 at 9:59 pm
Philips 32PT6441/37 - same problem with 3 blinks/2blinks/1 long blink. I am sending a mail to the Philips “Resolution Owner - Consumer Relations”, in the link Tim mentioned above, and shall wait to see if it helps.
November 15th, 2005 at 2:05 am
My wife likes to watch Sex and the City, and unfortunately the TV decided to stop working, in the same manner. We bought it in October of 2004, and 12 months later, it just is totally inert and dead. It did turn on for the first 2 seconds or so, so I think it is a fuse. Now my wife misses Mr. Big.
We bought a returned product at Best Buy that was $45 less. From reading this, it appears we were lucky to even get 13 months off of this.
I will try to do the fuse repair suggested here.
November 15th, 2005 at 9:39 pm
I have a Philip Model 27PT543S37A. It to stop working only the green light is on, but nothing else. Anyone have a fix for this problem?
November 17th, 2005 at 10:06 pm
Guys,
I just replaced the fuse. Bought it in RadioShack for 2.39. 4amp 250V. There are 2 types you need the shorter one.
Thanks!
November 18th, 2005 at 10:03 am
My Philip’s went out at 10 months.
I found that the fuse had blown (but didn’t look blown).
It just got weak and opened without blackening the glass.
I went to Radio Shack and bought a package of 4 fuses:
Radio Shack No. 270-1056
The fuse that comes in the TV is 4 amps.
I replaced it with a 5 amp fuse.
Been working great since!
November 18th, 2005 at 2:38 pm
I tried the fuse fix last night after reading the suggestions on this website. Its really quite the simple fix, its very apparent which fuse is the one to change, and as someone mentioned earlier, its located near the cord. I’ll preface this by saying that I’ve never once taken an appliance apart before, but figured this was worth a shot. I used a needle-nosed pliers to reach in and pull the old fuse out and popped the new one in by hand. The tv now works perfectly! Thanks so much everyone for posting their solutions, you saved me a bundle of money.
November 21st, 2005 at 1:46 am
I am amazed to see how crapy this TV is… Same problem with the 27 flat. One day it just decided to not turn on anymore. Worked for 6 months or so, bought at Best Buy. Repair store quoted me $150.00!! I am going to try the fuse repair as I don’t get any LED codes. I will never buy Philips again! Thanks for your postings!
November 21st, 2005 at 11:35 am
I am an attorney who was contacted by a colleague of mine who had very similar problems with his MT 1331/17. I am investigating a possible class action against Philips/Magnavox, but need to get some more information as well as possible persons to be willing to represent a class. Sometimes a class action is the only way to move matters like this forward. If anyone has any interest in discussing the matter further or might be otherwise willing to assist in developing a possible class action, please feel free to email me at sgeorge@sheller.com.
Scott
November 21st, 2005 at 10:18 pm
I have 32PT6441/37, bought it in 1st week of APR and last night it flickered once and then it started flashing and lost the video. only sound for a few seconds then nothing, seems like that power light flashes a particular “code”. The bad news is I bought it thru PHILIPS ONLINE - Refurbished item, so it does not have any warranty [ expires in 90 days]. I used to trust Philips products, not any more and I am writing this to save your time money and stress.
November 24th, 2005 at 1:01 am
my parents have the same 27 inch model that just quit working tonight… the day before Thanksgiving. This one replaced a Sony that was struck by lightning-they were thinking that they were just having a run of bad luck with TV’s, but after reading this website it looks like Phillips has produced a lemon. The right thing to do would be to issue a recall, but if the expense of a recall outweighs the number of complaints, I don’t think they will be concerned about “the right thing”. Undoubtedly, I will call Phillips, they will give me the runaround, and continue selling these TVs to unsuspecting consumers. But we’ll see…
November 24th, 2005 at 1:09 am
Well folks another 32PT5441 32″ Phillips has been laid to rest tonight (for now anyway, it might come back to life). I purchased this damn tv in April of ‘04 and tonight while i was watching a great movie, my tv did the same thing that practically everyone else’s has done..sound for a few seconds, green blinking light, clicking noise, acts like its going to show a picture..and NOTHING!!! I bought mine at Best Buy, “assumed” that Phillips was a fairly decent brand so opted out on the warranty, i thought wrong..NO more Phillips! I will have to try the repair kit that Tim mentioned earlier.
Hey Scott, let me know when you start that class action!
November 26th, 2005 at 9:36 am
This is too……. funny!! I bought a Phillips 27″ TV at Best Buy in January 05. About 3 weeks later I went to turn it on and it just wouldn’t turn on. So fortunatly I was able to take it back and exchange it for the exact same thing. That was in February and just this week the same thing happened with the second TV. I called Phillips and gave them the info and they said to call a local repair place and it would be taken care of. I called them and they said our warranty was 1yr parts 90 days labor. They indicated it would be 50$ to bring the TV in (not to mention my time hauling these TV’s all over town). They said it would be and average repair cost of $110. I told them to KMA! If Phillips couldn’t make a TV that would last a year I wasn’t going to pay a third or more of the purchase price to fix it. They gave me this long line about how “small” tv’s don’t last anymore. I called Phillips back and told them and got some little satisfaction out of telling them their products were shoddy and I would never buy another one. So I went to Best Buy and bought a Samsung 24″ for 234$.
Knowing I had nothing to lose I took the cabinet back off the Phillips. Knowing a bit about electronics…. I inspected the board for problems and low and behold….. I found a FUSE. Turns out there is a 4 amp FUSE that handles power surges. It is totally inaccessable to the average customer.
To make a long story short… I went to Ace Hardware and bought a 4amp fuse for $1.45 and that fixed the TV.
I plan on calling these people back because I know they are all laughing knowing the full time it was a FREAKIN FUSE!!!!!!!
THERE OUGHT TO BE A LAW!!!!
November 27th, 2005 at 12:13 pm
Funny thing happened when I went to check out what the Phillips website had to offer in terms of support. When I stated in their interactive support section that I had no power I got the following two reasons: 1. Poor power connection between the television and wall outlet. 2. Wall outlet is defective.
I just wanted to see if they would even come close to addressing this issue that apparantly every customer that purchased one of the tv’s has had, or will have. I will be calling them tomorrow about this. My son needs his NOGGIN! Good luck to all.
November 27th, 2005 at 1:27 pm
Guess I’m just another statistic at this point. Mine is the 27PT6442/37, we got almost 11 months out of it so better than most. Worked fine last night, dead this morning. From reading the above I too am disgusted with the apparent lack of care by Phillips for their customer base, their product, and their name. A Phillips product will never again cross my threshold or that of any of my family. Thanks to all for your instructions and advice - I’m off to Radio Shack!
November 29th, 2005 at 1:53 am
Hey guys, quick question… I am about to purchase a philips 27pt8302 HDTV through my work so the warranties and everything are still in tact. the price for this is a steal because someone brought it back and now its marked down to about 50 bucks lol… ok here’s the problem. When the TV is plugged in, and the pwr button is pushed, the green LED light is on indicating that there is power. The TV then makes the sound that its turning on but in return; no image. i pushed the button a few times to examine the same results. But after the last time i pused it, it appears that there is a beep (or flash code) of on then off for 3 seconds, then on again then off for 3 seconds, then flashes 3 times then off for 3 seconds. I sat there and watched this, and it seems like there is a pattern of this repeating itself until i pull the plug. Is this a “FUSE” or something that can be fixed easily? If so Please post a msg back becuase i want to buy this TV asap if possible. I don’t know how much Philips is going to charge therefor im calling tomrorow to see. If i can get this tv for 50$ for an HDTV 27″ and fix it with a 2 dollar fuse then im sure as hell am going to buy it!!!!! Thanx guy, and good luck!!!
-Jr-
November 30th, 2005 at 10:52 pm
Be careful with the whole ‘just replace the fuse’ deal. I finally got Philips to pay for the repair, when the tv repariman came out he put another fuse in and as soon as he plugged the tv in the new fuse blew, mine had a power supply problem on the circuit board that caused the fuse to blow.
December 6th, 2005 at 2:48 am
just off work, cold beer, couch, and a dead TV. 27PT6441/37 is what the back of it says. consider myself both handy and lucky with repairs; off to the shack after phil’s wake. big up to all yall for your testimonials and suggestions… wish me luck, for apparently these may be my last written words unless i charge the fuses and sign a receipt. cheers
December 6th, 2005 at 9:44 pm
…and i survived. new fuse from radio shack works, you’ll need a t-bit driver for yr screws, and it’s very easy. thanks again for the help people
December 8th, 2005 at 6:39 pm
I want to thank all those who wrote about the problem with the Phiilps TV suddenly losing power. Mine is Model No. 27PT 6441/37 and I bought it in March of 2005. I just replaced the fuse and it is working again. Thanks also to the writer who mentions the need to remove 9 screws. (Spent a little time searching for that 9th screw) I bought a package of No 270-1066 Slow-Blow fuses (250 volt, 5×20mm, GMA type) at Radio Shack for $2.63. Package had 4 fuses, so I figure I can fix it three more times if I need to. BTW, the fuse did not look like it was blown but probably defective in the first place. I feel like I just stuck it to Phillips.
December 9th, 2005 at 2:44 am
Well just like everyone else here I have a dead Philips TV, model 30PW8402/37. It worked almost a year before it decided to go on vacation. Sure enough it had a bad fuse but when I replaced it, the new one blew as soon as I plugged the power cord in.
Do I need to replace the same part as stated in earlier posts? I’m not sure what to do since I haven’t seen anyone w/ the same model with this problem.
This thing is a complete waste of money…
December 11th, 2005 at 2:35 pm
We have the same problem. Our 27″ Phillips TV also went out after 6 months. Thanks to your journal, we are on our way to get the fuses
from Radio Shack. Will let you know if this work. Betty is still
writing Better Business Bureau, because we bought the last TV 6 months
ago, and they are still selling this at Circuit City on Elston in Chicago, IL.
Please don’t buy it!
December 11th, 2005 at 4:08 pm
Okay everyone, we were watching “The Triangle” on the Sci-fi channel, and thought the TV went into the 5th dimension, but it was the fuse!
What we are about to explain is for the 27″ Phillips TV…
Jeff and I went to Radio shack and bought a package of No. 270-1067 Pkg of 4 Slow Blow 5-Amp, 250-Volt Fuses (these are the short fuses), and then went to Ace Hardware, and bought a T10 screwdriver to remove the eight torx screws.
It takes a total of 10 minutes with two people. We place the TV carefully
on it’s face (TV screen), and removed the 8 screws to remove the casing
in an upward movement. It may sound like you are breaking something, but not to worry. The fuse clamps are in the lower-half of the back panel of the TV. It is tight, so small hands are better to reach it, and try to pull
it out of the clamps. If this doesn’t work, we had to use a very little screwdriver to pry it out of the clamps, but be careful that it doesn’t fall to oblivion.
Anyway, good news! After 10 minutes of time, we are back in business, for how long we don’t know.
Thank you Coxesroost.net for this journal. Hope this helps other.
December 12th, 2005 at 2:37 pm
I feel like I need to join the ranks. Purchased a Philips 32PT5441/37 17 months ago. Stopped working…..flashing lights in a sequence. Such a bummer. Does anyone know the corporate headquarters address for BBB purposes? I will pursue this as much as possible before giving up and fixing it myself!!!!
December 12th, 2005 at 11:43 pm
Same here. I diagnosed the problem as the 250V, 4A fuse. I am knowledgeable enough to replace a fuse myself, but I feel bad for everyone who isnt. Still, if I have to take apart my TV and replace a fuse every few months, I will get really annoyed. I wonder if I should try a fuse with a slightly higher amperage rating…
December 17th, 2005 at 12:14 pm
Hello to all. just had the same wonderful experience that you all have had regarding your Philips Television purchase and I am trying to resolve the issue as so many of you have done. My feeling is I should not have to look for fuses, repairs or anything, that Philips should replace/repair the set at their own expense in my home. I sent e-mails today to that effect, (no phone contact on saturday) threatening action if no immediate response, etc. Can anyone tell me if there has been any movement toward any type of legal action regarding this? My set lasted 4 months, turns on for about 10 seconds, with the white screen/squiggly lines, and then shuts off. Then flashes an error code. The code, if I remember is one flash, pause, 3 flashes, pause, 11 flashes, pause, then repeat. 27PT6441/37. Does this sound like it could be just the fuse? Thanks for any help
InsureAmerica@earthlink.net
December 18th, 2005 at 10:34 am
Tim or anyone..discharge the set? A little help there please. It’s been along time since I had to open anything up.
Also would like email addys and telephone numbers for Philips. Can’t find much on thier site. Besided football is on in a couple of hours and I need to get to RadioShack.
tia
December 18th, 2005 at 7:13 pm
I guess I should feel luckly that my 27″ PT8ISI lasted 5 years. But alas as I watched it 2 months ago I heard a pop and no power. I would like to try the fuse replacemnet but the set has been in the shop for 2 months. I may go get it and try it myself. If that does not work I may mail it back to phillips in little pieces and let them know I will NEVER by another Phillips Product!
December 18th, 2005 at 8:11 pm
I just wanted to thank people for posting their fixes on this website. I want to add that the 9th screw on the 27″ is between the AV inputs on the back. It took me a while to find, but I figured it out pretty quickly when I popped the back off and the board came with it. The fuse on mine was very obviously blown, and replacing it worked. It pisses me off that my tv died after 14 months, but I feel pretty darn good knowing that I can do simple fixes if I need to.
December 19th, 2005 at 9:58 pm
Wow.same thing happened to me..t.v. sat for two days before I searched and found these posts..went out to radio shack and bought the talked about 4 amp fuse.and bingo..it works..only thing be careful not to unplug audio cable..you’ll have no sound…great site
December 21st, 2005 at 3:03 pm
I have the infamous 27PT6441/37 27″tv. And I also am fully aware of how red-tape-ish they can be. I have sent numerous emails to their tech dept, communications, marketing, and even the CEO in Germany. I have received no response as yet. Oh, I also sent them this thread.
The fuse that blew is T4E250V. A couple circuit geek friends of mine say it’s a 4 AMP/250 V deal, but I do not know whether or not to get Slow or Fast blow. I assume I want to try the Fast Blow first, to avoid shorting everything out. What do you guys suggest?
December 21st, 2005 at 3:07 pm
Here’s what I sent them…
From: ben@bghemagine.com
Subject: Do I have to go to Sony?
Date: December 21, 2005 11:16:18 AM EST
To: jeremy.cohen@philips.com
Hello Sir or Madam:
I am an American consumer who purchased a 27″ Philips “Real Flat” TV (model# 27PT6441/37). I’ve had it for about 18 months; just long enough for the warranty to run out, and the power button fuse to blow. I have tried contacting technical support, but they claim that they are not authorized to send me the fuse that blew. I have taken the fuse to a number of electronics shopes, but they are all unable to read the notation written on the fuse. I cannot replace it without knowing what type of fuse it is. It is literally a 10 penny item, and I refuse to pay for a TV repair man to fix it.
The television is worth less than $300 (US dollars), and it could cost nearly that much to have it fixed by an authorized service department. I suspect this is precisely the reason the fuse is “in code” to begin with. However, for the money it would cost me to have it fixed, I would much rather go out and purchase a new TV of a different brand name.
The fuse reads: T4E250V. I simply need to know A) if it is slow or fast blow fuse, and B) how many Amps/Volts it is. I would be impressed if you went ahead and sent me a new fuse, free of charge. However, if you cannot, I would settle for the information as requested.
I understand that this may not be your department or your area of expertise, but so far Philips’ telephone tech support has been a complete waste of time. Please be kind enough to forward this email wherever it needs to go, if you do not have the answers to my request.
Furthermore, I understand Philips’ liability in allowing consumers to open their TV sets and replace internal parts. I also understand that I have voided my warranty by removing the fuse myself. (Even though my warranty was pretty much expired anyway.) However, since this is clearly a simple blown fuse, I would like to think you will exercise common sense. Send me the fuse, and I will stop bugging you.
Thank you so much.
RCA Still Working Fine
PS.
I will be sending this email to as many officials as I can, including CEOs, other executives, and technical department people. I will be calling as many Philips related numbers as I can find. I will also be posting, on several electronics forums and chat rooms, this email as well as unbiased accounts of your responses to my inquiries. As yet, I have only negative, undesirable news to report about your company and its refusal to respond to my problem in a timely and courteous fashion.
December 27th, 2005 at 2:11 pm
I have a Philips 27PT543S37A. It is the second one from Best Buy. I had to take the first one back because of a high pitched noise that drove me nuts. I thought it was a problem with that peticular set so I let them simply swap it. I bought it in Feb. ‘04. A few weeks ago I noticed that when I turned the set on,the picture was only Half the screen and tried to expand….at such time it just went black. If i turned it on and of a dozen time the picture would eventually fill the screen and played fine. That situation quickly deteriorated and now the screen wont come up at all,arrggg!! My mother had a Magnavox the served her well for 15+ years and seeing how Philips is in (or was?) cahoots with them,that this would be a wise purchase. NOTHING could be farther from the truth!! Needless to say that this will be my LAST Philips purchase!! I’m interested in the class action motion many here have spoke of. Someone has to fix Philips total lack of caring in this matter. My contact info is wizarwar22@yahoo.com. Good luck to all in resolving your problem!
December 27th, 2005 at 4:33 pm
Thank you so much for this website. My son called me today frantic. He started with “Why ME”, my luck is so bad. He also purchased the Phillips
27PT6441/37 and this morning it was DOA.
I was speechless because I couldn’t believe that the TV would die in 4 months. Found this website and started reading to him all the letters about the same problem. As we talked he opened the set and the fuse was NFG.
Thanks everyone for your help. Phillips should be ashamed of themselves for selling garbage and not standing behind what they make.
December 28th, 2005 at 4:08 pm
Hello! Thanks for all your comments on this awful 27PT6441/37. I was watching TV and the 27PT6441/37 went power off suddenly. I tried so many times to power on the set and had no luck. After reading this website I came to know that I wasn’t alone. Please let me know how to put the fuse on —I just need a clear description of it as I am going to open a TV for the first time in my life.—-Thanks
December 28th, 2005 at 10:09 pm
I just purchashed Philips 32PT71B1 from someone, had sound for a minute and guess what? No sound at all. Checked everything. Almost seems like something is loose or shorted behind the button panal. Beautiful picture though. Any suggestions on how to get behine the button panel so I can maybe fix that before it dies totally? I can push any button and get cracking sound, but when left go, no sound.
December 31st, 2005 at 1:14 pm
I had the same problem I went to Radio Shack this morning and I bought the 5 Amp 250 Volts Fuse and I hope this should be fine for the next four months, here is a link http://www.figz.com/~hexix/ with pictures to change the fuse, Radio Shack Item # is 270-1067
January 1st, 2006 at 12:22 pm
have a 15 inch lcd philips # 15PF9925/17S died after 2 yrs, black scrn, some research i did suggests it might be a lamp, after reading all these posts it may be a fuse..will try to find an authorized dealer in my area..
January 2nd, 2006 at 9:25 pm
Those who are having the problem with simply no power, or sudden loss of power with the 27pt6441/37 philips model. I was trying to peice together a connection between us all. My TV was produced in November 2004 and I noticed that so was Asaad’s. Maybe Philips had their heads up their butt and let a bad batch be installed in their sets in November.
November anyone?
January 4th, 2006 at 1:51 am
It worked! I can’t believe it! I am so glad I didn’t even bother to call Phillips! I have the Phillips 27PT6442 (though I think it just means it’s black). Same deal, but mine made it from July 2004 until December 2005. It just went dead - no power suddenly at turn on. I tried the 4amp, 250 volt Radio Shack fuse for $2.89 (pack of 4, slow blow, small, RS#2701066) and darn if it didn’t work! The T-10 screw driver is a must, though. I was still able to get the 9 screws out and back in with an allen wrench. We will see how long it lasts as the lights in the room still dim when it comes on, but at least I have 3 more fuses! Thank you internet for saving me time and aggrevation!
January 5th, 2006 at 3:05 pm
I purchased my television set model # 27PT6441 Phillips about 7 months ago. I heard a turn on sound then it turn off by itself before the green light went on. there was a humming type of sound for several minutes afterward.
THis is the second set in two years that has busted within a year of purchase. The first set was a magnovox, same company.
THis has to be and should be considered CONSUMER FRAUD!!!
I would like to start a petition against this company, to eventually start a CLASS ACTION SUIT. Please respond with any thoughts and/or comments. Thank you.
Sincerely,
Diana Orlando
dianaorlando1@yahoo.com
January 7th, 2006 at 12:39 pm
I also have a 32PT6441/37 Phillips that went dead. Here is my problem. TV at 4 months old just shut off. Green light flashing code. If you turn it back on it shuts right off again. I unplugged it for a couple weeks and it came on for about 3 hours and shut off. Try turning it back on it shuts off in seconds again. Can anyone tell me what I need to fix this and where to get the parts? I saw comments about a fuse but that’s not the problem here. Thanks
January 7th, 2006 at 11:47 pm
Same problem with the 27″ for the 2nd time. First time was fixed under warranty since it had only been two months. The repair guy showed us that it was the power fuse and how to fix it. This last time it’s lasted almost a year.
Never again with Phillips!
January 8th, 2006 at 12:15 am
My modle 27PT6441 Phillips just stopped working yeaterday.
As it being Sat. I could not get through to the customer service dept. The set is less than a year old. BUT thanks to my genius daughter she found your website and gave me aheads up on the problem, so we gave it a shot to replace the fuse and it worked(who said blonds can’t fix anything). It saved me the time and hassel not to mention the money to have it fixed. Thank you all for your input and yes it was easy to do…
January 8th, 2006 at 5:50 pm
I woke this morning and went to turn on my Philips 27PT6441 to watch the news and the power button totally ignored me - once the coffee finished brewing, I unplugged the unit and I took out all the screws on back. The back easily lifted off. I immediately saw the scorched fuse. For those of you with older cars, it’ll look familiar. It’s held in place with spring clips and easily pops out. I ran it over to Radio Shack and they found a replacement (I bought two just incase the problem happens again.) I installed the fuse, put the cover back on, replaced the screws, plugged it in and started watching the news. Yes, this was an annoyance but it was a lot better than having the repair man come out to fix it! If my 75 year old mother was strong enough to lift the TV, she’d be able to make this repair.
January 8th, 2006 at 6:15 pm
I have also had the runaround with philips and Best Buy on my 27 inch flat screen, mine went the 1st time 33 days after purchase 3days to late to return it to best buy, and to make a long story short, it is indeed the fuse that keeps blowing !!!4 times as a matter of fact, philips will not replace tv stating that it is a minor repair. now they will only pay for the fuse, what great guys!!!It makes me wonder if best buy gets stuff that will die after warranty expires just so they can sell you their warranty(which isnt as great as they make it out to be) any how I have had the best luck going around customer support and going straight to Terry A. Fassburg
Vice President, Brand Communications
Philips Electronics North America
1251 Avenue of the Americas - 20th Floor
New York, NY 10020
Office: (212) 536-0810 Fax: (212) 536-0875
Global Cell Phone: (646) 591-0835
Fax via e-mail: +1-305-503-9645
e-mail: terry.fassburg@philips.com
however they are still trying to weasle out of any obligation but the other way was only shut doors
January 9th, 2006 at 12:20 pm
Our children gave us a 27 Phillips tv Christmas last year (2004) within 2 months it too stopped working. They took it back to Best Buys and they gave us new tv. Well within 4 months or less, this tv stopped working. We took it to our local repairman and asked him what would make them stop working like this and he laughed and said it is a Phillips. Anyway, he installed a new fuse and it worked for approximately 6 months until yesterday when it just made a noise and stopped again. The green light is blinking whether tv is tured on or off and at one point it made a noise that sounded like it was going to catch on fire and at that point we unplugged it from electrical source. We are going to attempt to replace the fuse, if that doesn’t work, we will buy another tv, NOT A PHILLIPS!
January 10th, 2006 at 3:09 pm
Just checking in again to see if anyone out there can help me with my TV.
Here’s my previous post:
Well just like everyone else here I have a dead Philips TV, model 30PW8402/37. It worked almost a year before it decided to go on vacation. Sure enough it had a bad fuse but when I replaced it, the new one blew as soon as I plugged the power cord in.
Do I need to replace the same part as stated in earlier posts? I’m not sure what to do since I haven’t seen anyone w/ the same model with this problem.
This thing is a complete waste of money…
January 12th, 2006 at 11:00 pm
I feel like the lucky one here….my 277PT6442/32 lasted an entire 13 months! Meanwhile, my Magnavox has lasted 11 years. Is there any way to convey our complaints directly to Philips? I’m going to try to fix my TV tomorrow, but this shouldn’t even be an issue at this point in time. What a piece of garbage and waste of money. Never again will I buy a Philips.
January 13th, 2006 at 4:43 pm
I have a 52″ RCA Model#p52770. The TV Works perfect except it has no SOUND on the CABLE stations. The sound works fine on basic channels, vcr, dvd, etc. I was told it could be the cable coaxle, but I figured if that was out I would get no picture at all, but the picture is perfect there is just no sound just for the cable stations. Any sugestions???
January 18th, 2006 at 3:36 pm
Well, as promised in my letter of complaint, I am posting the response Philips Corporate sent me. I took a stab at guessing the email address of the company’s CEO, first name dot last name @ philips dot com. It’s easy enough to find out who the new CEO is (google google google), but I won’t incriminate him directly here… Anyway, I received a lovely email from the “Presidential Liason” whatever that is. It was very prompt, which leads me to believe that I reached said CEO’s mailbox. Ha. She expressed interest in opening a line of communication so I could discuss more to her my 27PT woes. I responded with my mobile number and a variety of ways for her to contact me directly. It was nice to have such undivided attention for a change. Needless to say it was quite fleeting. After a rather curt voicemail message form her explaining that she really can’t send me the parts I need to fix it myself, there was some mention of having the 27PT serviced at “Philips’ Commencement” whatever that means. Notice she didn’t say “On the house” or “at our expense.” No, it was, “at Philips’ Commencement.” Hmm.
I suspect she was attempting to get me to drop my TV off at my “local authorized service center” and then stiff me with a chubby bill.
I write “suspect” because that was the last I heard back from Philips Corporate. I followed the instructions given by some wonderful DIY people here and on a couple other forums, and fixed the damned thing myself. I went to Radio Shack and bought a 4 AMP 250 VOLT SLOW BLOW FUSE (5mm x 20mm) and it seemed to do the trick. They come in packs of 4 for like 3 bucks. Not a bad deal for me, but a rotten one for Philie. I suppose their Marketing Dept. will have to clean up the mess made by Corporate, Service, just about every other dept. at P Co, because I’m going to live up to my end of the bargain and post all this info wherever it applies…
January 19th, 2006 at 3:29 pm
I simply cannot believe how unreliable this product is. I am luckier than some of you, my 28PW9527C/05 lasted 3 years before suffering complete shutdown. Customer care! Philips DO’NTcare thats the point. If this happened in the car industry the maker would be forced to announce a recall of all products effected in this way.
Just in case anybody thinks it is only the TV which is sub standard, I can confirm the DVD player was unable to read the discs and eventually suffered a complete management system failure. The cordless headphones ‘on’ ‘off’ switch also melted while on recharge. (The last 2 product failures occurred shortly before the TV malfunction).
If I were CEO of Philips or any person involved technical development I would be deeply concerned if I accessed this site and read the customer testimonials. I will certainly purchase a Toshiba or Panasonic.
Disappointed is an understatement. Why do you make it so easy for your competitors to sell their products?
PS. this site should be required reading for all Philips senior managers globally.
January 20th, 2006 at 11:13 pm
Jason,
Thank you very much for your advice on May 25th, 2005 at 6:05 pm. My brothers Phillips Magnavox 27″ (27PT6441) TV suddenly didn’t want to turn on anymore. At first, I thought it was the batteries in the remote. That was not the case. I then proceeded to unscrew the 9 screws and take the back off of TV. Just as you said, I found the fuse located right near where the power cord entered the circuit board. My brother then went Radio Shack and bought a 6-pack of 250V 4 amp slow blow fuses. The operation was a huge success! His TV actually lasted two years before the fuse blew. He now has a six pack of fuses so I guess he’s good for at least 12 more years
January 21st, 2006 at 2:31 pm
So I feel everyone’s pain. A lot of good info on the pages below. Maybe I will try the fuse, but I already bought a new tv for another $300, I got an extended warranty this time too. My 27” lasted just over a year, but I don’t use if very much. I would bet this thing is probably good for only so many cycles of use and then gives out. I am very disappointed with Phillips and will never buy one of their products again… too bad it was a nice set…
January 23rd, 2006 at 11:50 pm
WARNING!!!
I just went to Radio Shack and bought the 4 amp 250V slow-blow fuses and the 5 amp 125V fast-acting fuses. Didn’t have the time to read all the posts on here before i attempted my repair so I decided to use the 5 amp fuse first. DID NOT WORK!
I will be trying the 4 amp fuse tomorrow. Hopefully with more success. Should have read all the posts before I attempted this. I recommend you do too.
Don’t be afraid to do it yourself (though I take no responsibility for any injury or death incurred). I AM A WOMAN and I had never opened an electronic device in my life, but I figured it couldn’t be that hard. IT WAS SIMPLE!!!
A flashlight and a semi-steady hand is all it takes to get the old fuse out and the new fuse in - and the fuse is right next to where the power cord attaches the circuit board and is very easy to see (though mine did not appear blown). VERY SIMPLE AND VERY INEXPENSIVE!
I’ll report back on the 4amp 250v slow-blow fuse tomorrow. Thanks!
January 24th, 2006 at 3:44 pm
I have the 27PT5441/37, same issue. I decided to do some investigating on my own (It’s the IT degree I am working on that makes me tinker with things) and found that it was in fact the fuse that was blown. Radio Shack carries the fuse for about $3 a pack. Part # 270-1067. Hope this helps someone. I won’t be buying Philips anymore, that’s for sure!
January 25th, 2006 at 2:27 pm
I replaced the Thermistor and the set still had the 3-2-1 code and did not turn ON. I did a search on the Chassis Number and low and behold there is a ‘repair’ kit for this problem! It appears there are about 20-25 models that use this same chassis and have this similar problem. The repair kit is P/N 483531057673. It costs $13.65 including shipping from Tritronics.
The kit includes a Driver Transformer, a 1K resistor (they sent 1.2K) a selection of 2 watt resistors depending on the CRT size and a SMD FET. All but the FET are easily replaced. Those who have had little experience replacing SMD’s should take heart. This is a very very small device. A very small tip soldering iron and magnifying glass are required.
After installation the set returned to ‘like new’ condition.
The SMD is located on the bottom of the PC board, so you have to do a good inspection to locate it. The resistors and transformer are easily located. Good luck!
_________________
Dan K.
January 26th, 2006 at 2:41 pm
I have a 34PW9817 Phillips tv and have similar problems. Its shuts off after every couple of minutes and get a red blinking light. Last nite I tried to change the fuse and it worked for sometime but again powered off…althought this time the TV was on for more time (30 mins). Please help if you have any suggestions.
Thanks
January 26th, 2006 at 3:39 pm
Ditto on the power stories…..although, mine waited 11 months to go. I am going to try changing the fuse. I’ll let you know if it works. Thanks to all for all this great info. I can’t believe Phillips can get away with selling a piece of junk like this. I for one will NEVER buy another Phillips product. I’ll make sure everyone I know gets the word too.
January 26th, 2006 at 6:22 pm
I’m adding our 15 month old 32PT5441/37 to this list. The TV will not power up, but the power button flashes; 3 flashes, pause, two flashes, pause, then one long flash and then repeats the pattern. Philips’ customer support is useless. They referred me to 2 ‘authorized’ repair facilities where I received minimum quotes of $120! Philips is stating they are not aware of any problems with this model or chassis. Sure. They said that the flashing LED is not a code. Sure. Anyway, I “Googled” my model number and discovered this site, along with a few others. I decided to remove the back of the TV and replace the fuse, but unfortunately the fuse was not the problem. I decided to order the L04.1U AA repair kit that’s been discussed here. I’m hoping this will work. I’ll know in a few days. I’ve already pulled the circuit board out. It makes me sick that Philips is taking our money and laughing all the way to the bank. Thank goodness for all the support here!!
January 26th, 2006 at 11:00 pm
Dave please let me know whether using the repait kit worked…and if it does a… detailed description of what you did would be helpful. Seems like your issue is similar to mine.
January 27th, 2006 at 7:20 pm
Philips Entitlement:
(866) 837-3563
Parts will usually be covered, but not labor.
January 29th, 2006 at 4:58 pm
My 27PT6441/37 lasted just over a year. Bought it Dec. 2004 and it is now Jan 2006. Had it plugged into a surge protector, maybe that’s why it lasted till now. The other day it just shut off. I am going to try the fuse replacement, thanks to all.
January 30th, 2006 at 3:14 pm
I know of this pain as well. I work in the hospitality indusrty and we purchased about 60 Phillips TV’s: model 27ST6210/27. So far since we bought them about 6 months ago, about 23 of them crashed due to power failure.
We plan to expand our property soon and I doubt if I will be going with this model again.
Thanks for all your comments.
January 30th, 2006 at 3:38 pm
Well the fuse worked!!! Thanks again everyone. It was easy once I located that “ninth” screw. It was hidden in the cluster of RCA jacks on the back of the set. Can’t believe the repair places are chargin $100-$120 for this repair.
January 31st, 2006 at 5:14 pm
Hi all. I’m in the Magnavox warranty trap. 41 days and counting. I have a 51 inch box and well, that’s what I have a 51″ black box that’s been sitting there for 41 days. 41 days and 4 service calls later and it’s still not fixed. First it was don’t have the parts, then don’t have the right parts and now it’s we need more parts. Hehe.. gotta laugh. It’s under warranty but my 4 days + off work I could have bought a better tv with the rate of pay I get. I have learned two valuable lessons. First off buy the least expensive biggest tv you can find and never even think of getting a tv “fixed”. That’s the way I’m gonna look at it from now on. Man, do these people think these are bic lighters or what? Oh by the way, I have a nineteen inch I’m using. It’s a Magnavox and it’s 20 years old.. Great picture. These things nowadays are made to break.
February 2nd, 2006 at 11:22 pm
Update! I am happy to report my TV is working again!!! I just finished installing the chassis kit (483531057673). I still can’t believe it! To be honest, I didn’t have much hope. And now I can’t thank everyone enough for the information they provided. I want to extend a special “THANK YOU!” to C. William Cox, Jr., the owner of this site, and also to Dan K., and Tim - - if not for them I would never have attempted this repair.
Chet, sorry to hear you’re in the same boat! I’m a mechanic so I do have a little knowledge about components and soldering, but I have never repaired a television or worked on small circuitry. I’m worried about giving instructions when it involves possible electrocution . . . If you search the internet you’ll find information about discharging the set. I’ve heard that the capacitor will discharge itself over time, but, just in case, I discharged mine anyway.
As far as the kit itself, I simply followed Tim and Dan’s instructions. One thing that I should point out was that there were no labels on the resistors, so I located a value chart online:
http://www.lalena.com/audio/electronics/color/
I used a 30 watt soldering pencil but I was sure I would overheat the components. Apparently I did okay, but I did do some “practice” soldering on an old circuit board beforehand.
Apparently my transformer was the culprit because I saw obvious signs of overheating. I did install the complete kit tho. Also, I don’t think I would have been successful without having an extra set of hands. And I’ll admit I found the repair nerve racking at times, especially working with that transistor. One thing is for sure, I couldn’t have done it without the support of the good people here!
I’d still like to see a recall or a class action lawsuit. The fact that Philips even makes this repair kit is proof that they’re aware of this defect. This page on Amazon featuring 78 complaints on the 27PT6441 is a must read because we all have the same chassis:
http://tinyurl.com/bzfm5
February 3rd, 2006 at 12:35 am
If only I’d found this website sooner. I made the wrong decision and purchased a 27′ Phillips today. Got it home, plugged it in, fired it up, but it didn’t fire up. All I got was the white screen with squiggly lines through it. then it gives me the “code”, then it appears to shut off, but when I try to turn the set off it won’t turn off and stay off.
I called Phillips Customer Service….what a joke. I’m going to return this dog to place of purchase over the weekend and go to a real television store, not Wal-Mart again. It’s not their fault, unless they’re selling these things knowing they are shabby. This piece of junk will make someone a nice paperweight.
February 3rd, 2006 at 6:49 pm
02/03/06 Just fixed my 27 PT 6441 TV. The fuse lasted 1 year. Hard to tell that the fuse is blown but it should have a dot of Silver or solder on the wire in the middle. I bought a “Husky” TORX “8 in 1″ screw driver set (it’s a small hanging package) at Home Depot for around $5 to remove the 9 star-shaped screws. (Don’t forget the one in the middle of the colored output plugs.) I left the TV standing just regularly and the back slid off easily once the screws were out. The fuses are at Radio Shack and you need size 5mm x 20mm, 4 amp SLOW BURN. Just pop the fuse back in, replace TV cover and screws and plug it in.
February 4th, 2006 at 9:17 pm
Have a Philips 32″ TV Mod TP3285 c121 built april 2001. The only thing it does is flash the power LED 4 times when turning it on by remote or on the TV. Or it will flash 5 times using the other buttons on the TV. Set has few hours on it and would like to be able to get it back up and running. Looked inside briefly and all looked OK but it was a rather hurried look. Seems it is giving me an error code of some kind. Anyone able to help with any suggestions other than throwing it out, at least for now! Thanks, Curt…
February 6th, 2006 at 1:20 am
Thanks to the wonderful posters on this board, I was able to repair the TV myself with the advice I found here. I had to buy a tork screwdriver and the fuses, but it was well worth it. My TV is working fine. I have filed a complaint with the Better Business Bureau, but have not heard anything from Philips. They obviously made a substandard product and could care less about their consumers. At least we all know now, that in the future, we will never buy their product again.
February 8th, 2006 at 6:40 pm
Philips, through the BBB, offered to have my TV fixed. They made no mention of paying for it, and I wouldn’t assume that it was implied. I told them that I fixed it myself and that they should be more concerned with the factory defect than my individual problem.
February 9th, 2006 at 3:31 am
Well, I’m just another victim or the horrible 27inch Philips Flat Screen super super short life. I bought a Sharp TV 8 years ago that worked the whole way through I even sold it to someone and it was still working… then I decide to get a Philips flat screen… 11 months later it dies on me. How oh so very convenient to pay $300 for a television that last a little longer than the life of a small fly. Well, I’m going to go buy the fuse and the tool to remove the back and that better fix it… otherwise I’m gonna hafta waste my time talking to the stupid BBB. Oh and from now on have no worries.. I will NEVER be purchasing any products made by Philips ever again since apparently our business isn’t important enough for them to attempt to helps us with their defective product, it clearly should have been recalled.
February 9th, 2006 at 8:33 pm
I have a phillips t.v. and all of the sudden today it is locking me out of certain chanels! The smartlocks are all off it just seems to be doing this on its own! Has anyone else experienced this?
February 10th, 2006 at 8:51 pm
Hey there, I followed the link for the philips repair package from TriTronics Here:
[url]http://www.tritronicsinc.com/cgi-bin/onramp.exe?pgm=itemdet_cs.bbx&custnum=RETAIL&password=1130472044&id=483531057673++++++++[/url]
the package cost over $13, but I bought it even with the freakin $7 for shipping.
Unfortunately the kit does not come with any “semi-instructions”, nothing. I have asked TriTronics to give some info.
February 11th, 2006 at 9:30 pm
I also have on of the dreaded 27″ flat screen Philips TV. I purchased my at Best Buys on February 6, 2005. Watched Survivor on Thursday night and set my VCR to record CSI and Without a Trace then went on to bed. When I work up Friday morning to watch the news nothing. I changed batteries in the remote, moved to different outlets on the surge protector and nothing changed. I did purchase the Best Buy warranty so I call them. They could have someone out on Saturday and the technician would call between 7 and 9 to set a time up. The technician call and said that he had to order a new computer board and I would have that on Thursday and when it arrived I would have to call to set up another service appointment. The technician stated that this tv was know to have cb problems (my mother asked him even after a year) and he said yes. I hauled my butt to Best Buy and wanting the tv replaced (wish I had found this site earlier). The manager stated that wasn’t how the warranty works since I did not by a replacement plan. We were both very corgial towards one another he listened to my concerns and we discussed some more. I told him what the tech said on the phone and the manager couldn’t understand how the tech knew what the problem was with looking at it. I agreed with him and I think that was why I was up set the most is that the technician didn’t even come out to diagnose the problem. I asked the store manager to call the best buy service to have someone come out and diagnose the problem. He was more than happy to do that. The tech is supposed to come out Tuesday. I am going to print this site out and see if he can look at the fuse. I guess I am one of the lucky ones. My service is going to cost me anything under my Best Buy warranty coverage. I will let you now what happens. PS The manager at Best Buy asked me if I had a Best Buy card because if I did I could purchase a new set then return it once my is fixed. My question to you all is who wants to haul around a 27″ TV?
February 12th, 2006 at 11:35 pm
i have the same problem with my 27pt6441. it’s only been about a year since i bought it. a friend told me it was the fuse. the sales person at radio shack told me i needed to find the # of amp it uses just incase it would blow up or melt. called up # for philips. they needs to train their employees more on their products. stupid lady didn’t know what it was, gave # to the tech. and i kept getting a really weird ringing and would get disconnected. they suck. now that i think about it, there’s so many people with the same problems that they should know what to do. thanks for all the info.
February 13th, 2006 at 11:22 pm
I can see that we have been extremely lucky compared to most of you - our Philips 32PT6441/37 lasted 18 months before it stopped working!!!!! Unfortunately I can’t say that we have been luckier than any of you when it comes to Philips customer service. Based upon the quality of the TV and their customer service I am surprised to see that they are still in business. When I called them this morning to address the problem, I was told that they were aware of the issue but that they couldn’t do anything to help me because the set wasn’t covered by the warranty anymore. I told them about this web page and that we apparently weren’t the only ones having problems with this specific model but that didn’t seem to make any difference. I also called my local Walmart store where I bought the TV. I gave them the model number and this web page as a reference and the store manager told me that he would contact Philips and let them know that they have a product that is causing great dissatisfaction among the customers. We are going to try and fix the TV ourselves by following the directions that some of you have provided. Thank you for that. If there is any class action law suit going on please let me know because I think that it is important that we try to make them pay for what they have done or better said what they haven’t done!!!!!
February 14th, 2006 at 1:20 am
Hey there all, I got the repair kit from tritronics, but this looks like no easy task, the idea is to “allow the Horizontal driver circuit to arrive at one time and improve reliability.” (tritronic’s notes)
the trouble is this looks like a really hard soldering job, not to mention getting the devices in there. I have the 3/2/1 blink problem, but I tried a fuse (I work at Radioshack) and this was a no go)
anyone need a discount card ? (heh)
February 14th, 2006 at 8:27 pm
exactly the same with my 27PT6442/37. No power. I bought it OCT , 2004 and now it is out of warranty. The stupid philips told me to plug and unplug the power again. Sigh! Don’t I know check the outlet? then he just give me a tel. of a service center. the guy there told me it typically may cost 100 to 150 USD. as a first guess, I thougt it may cause by the fuse! STUPID PHILIPS, the screws the used are not common-used cross like screws, but hexagram—which makes the back cover more difficult to open! today I tried several time by using a flat screwdrive the finally open it. the fuse is indeed broken. thanks all your guys, I think i can buy a new one , 5map, 250 V ,from radio shack, and replaced all by myself! Suck Philips, Suck philips service center!
February 15th, 2006 at 12:36 am
this tv sucks my 27in flat screen died after 10 months DO NOT BUY phillips it is my first tv to act up. my last tv was 12yrs old (Sony) and NEVER had a single problem, PHILLIPS is pathetic. A $300 investment is worthless if it dies in 10 months i Barley even watched the thing. If any one wants to do the class action i am definetly in on it. please email me at abudhwani04@aol.com if anyone has moved forth with this, i am more than willing to take part in this. Phillips should pay for being so pathetic in manufacturing TV’s.
February 17th, 2006 at 2:24 am
I work at a radioshack anc actually tried the fuse thing beforehand. No go, cuz the TV is getting power, this repair kit is going to be more than I can chew right now, requires some skill on the soldering tool and some investment in tools that I am not going to do right now.
Alls well in smallville,
g
February 20th, 2006 at 12:52 pm
Hi Guys. Another one here. I bought two of the 27PT6442/37 in January of 05. They both lasted about a year until December of 05. I thought my problem was a fuse all along because they didn’t lose power until the cable company installed a new box and programmed their remote to turn “all on”. Both TV’s went within 2 weeks of each other. Since they were out of warranty, I took them to a repair shop and they quoted me $90 for each TV. They didn’t even give me a definative answer to what exactly they were fixing. And even then, their work was only guaranteed for 90 days. Luckily, I found this site. I picked up my TV’s from the repair shop, bought the fuses from Radio Shack and the Stanley Torx wrench kit for $5 from Home Depot and was able to replace the fuses myself with the help of everyone else’s notes here. So now they both work for 65 cents each. For anyone who is reading this and wondering if they can do the fix themselves, let me put your mind at ease. I am not mechanically or electronically inclined at all and it was very easy to do if you follow the instructions in the above posts. The hardest part is lifting the TV. Even if I have to change the fuses again at some point, it is still cheaper and easier than getting a new TV at this time. Buy you can bet that I am done buying Philips products. They totally suck.
February 25th, 2006 at 3:57 pm
Hi, this is an update: I bought the tritronics repair kit, and replaced the transformer and two resistors. The kit calls to replace a “field effect transistor” but the kit they sent me, for some reason it’s not in the holder. I’m going to have to wait for them to send me the part. as of right now, it’s still on eht blink even with the new components =/
February 26th, 2006 at 4:14 am
hi,
it isnt just limited to the 27 and 32, i have 60″ rear projection. 60PP92017. It is three years old and the same thing happened today. clicked off while watching, but power button still lit. let it sit or awhile came back on for a couple hours, goes off. gonna check the fuse tomorrow. I have a 5 year extended warranty i bought, but takes several weeks for repair apparenlty. if the fuse doesnt work, i will go that route. the tv cost me nearly 2,000 when i bought it so gotta get it fixed!
March 3rd, 2006 at 3:52 pm
We purchased our Philips 29 inch two years ago. We got it home and shortly after we noticed a line going across the screen and it would shut off now and then. Within the last 9 months the line and the tv shutting off increased. The tv doesn’t work at all now. We tried changing the resistor and that didn’t work either. I haven’t tried calling Philips and it seems it would be a waste of time. I have been looking around to see if there has been a recall issued and haven’t found one. If anyone can provide me with information about starting a class action lawsuit or if anyone has started to pursue one, let me know. This definately requires some legal action as I have seen many many people with problems with these televisions on over a dozen sites and there are hundreds of people on each one.
March 7th, 2006 at 10:53 pm
Just an update. The Best Buy service repair guy came out with a new circuit/computer board only to discover that it was crushed. This was on February 18th. He had to order another one. He came back out on February 23 installed the new board well you all won’t believe this (of course with all the grips here you all might). The board did not work. He left it in and told my folks that he had to order another one. I turned the set on to see what it would do and it cracked liked you wouldn’t believe. I unplugged the set. Know I have to wait until March 28 for another board. I also spoke with Best Buy again tonight (3/7/06) to get an up dated. I asked all kinds of questions and customer service has to wait until the 28 and then if the part is not in they can resubmit under the lemon laws. Then it can take up to 10 business days to get an approval and declination. This is ridiculus. It has been down since February 10.
March 12th, 2006 at 8:46 pm
Same exact problem in the TV my brother-in-law purchased for his Dad. I knew years ago after working with Philips on a laser disk project that their only interest was being CHEAP CHEAP CHEAP — and that I would never purchase ANYTHING from Philips. TELL ALL YOUR FRIENDS - Philips=CRAP.
March 15th, 2006 at 5:48 am
Try one damn day!! - Our tv crapped out after about 4 hours… So for more than a year (first post was 1/1/05) this has been going on. You know big retailers like Wal-Mart and Costco have got to be fully aware of the bulk items they buy to sale to consumers… So they all suck a$$ as far as I’m concerned. They know exactly what they are doing… BBB has got to step up…. Completely shameful.
March 16th, 2006 at 12:55 am
I also purchased a Philips mod.#27PT6441, in August 2004. Today is Wed.,It went out Mon. After a couple of calls to C/S (JOKE) and visiting their web site for help (JOKE),you all know what I got. Same as the politicians in this couintry. Thanks to you web site, I found the amp size of the fuse I need to purchase. By the way, Philips directed me to two repair shops, both about the same price for repairs. $35.00 for estimate, $99.00 labor, and whatever for parts, if I carry the set in. Add another $64.00 for them to come to house and pick up the set. I might have been born at night, but it wasn’t last night!!! The only way to beat them is “DO NOT BUT PHILIPS PRODUCTS”, let them know and spread the word!!!
THANKS FOR THE HELP
March 16th, 2006 at 2:39 am
Bad Philips entered into my House with my wrong decision. Same problem I am facing. May be Philips programmed to stop this box after 90 days :).
I dont want to waste my time calling srvice centre, after learning from others experince. Here I found a writeup on “How to fix this Problem”, (I am going to try to fix by following this information)
Tuesday, Dec 20 2005 , 11:33 AM Never Buy Philips ( http://www.figz.com/~hexix/?month=12&year=2005 )
March 17th, 2006 at 7:53 pm
Phillips 27PT543S37A /L01.1U?AC-7638 Upon turn on brigthness will increase thereafter the TV will shut down.
March 19th, 2006 at 3:32 pm
I ALSO HAVE THE PHILLIPS 32PT5441/37
1 WILL JOIN IN THE CLASS ACTION LAWSUIT.
I AM ON